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Gartner Gives ShoreTel UC Highest Possible Rating in SMB MarketScope

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ShoreTel received the highest rating based on an evaluation of its unified communications solutions in the SMB market from the independent information technology research and advisory firm, Gartner, in its report, titled, “MarketScope for Unified Communications for the SMB Market, North America.”

ShoreTel was the only vendor to receive a Strong Positive, the highest rating in this report.

The report looked at 11 vendors, and focused on the premise-based UC market in North America for SMBs, defined for this MarketScope as firms with 29 to 499 employees. The ratings were summarized in the chart below:

Figure 1. Vendor Ratings

Source: Gartner, MarketScope for Unified Communications for the SMB Market, North America, M. Fernandez, J. Lassman, 10 August, 2012

For the August 2012 report, Gartner conducted customer and partner interviews, analyzed UC RFPs from each vendor, conducted vendor interviews and carried out financial ratings of vendors.

In its criteria for evaluation, Gartner said in its report that SMB requirements differ from large enterprises.

“SMBs require UC solutions that are easy to install, configure and manage and that do not increase demands on an already lean IT staff,” Gartner said. “Additionally, SMBs require straightforward pricing and exhibit greater preference for UC solutions that have integrated user and management interfaces.”

Gartner defined the Strong Positive rating thusly:

“Is viewed as a provider of strategic products, services or solutions:

  • Customers: Continue with planned investments.
  • Potential customers: Consider this vendor a strong choice for strategic investments.”

To see Gartner’s policies and guidelines, click here