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Gartner Designates ShoreTel a Leader in its Magic Quadrant for UCaaS

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Gartner has named ShoreTel a leader in its well-known Magic Quadrant for unified communications as a service (UCaaS).

The research and analysis firm placed 12 companies in its quadrant, which is organized into Niche Players, Challengers, Visionaries and Leaders.

Magic Quadrant

Magic Quadrant for Unified Communications as a Service, North America

Source: Gartner (November 2012) (This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.)

Gartner defined Leaders in the UCaaS market as follows:

“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service. These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

Gartner’s evaluation was based on the following criteria:

  1. The ability to execute on product/service; overall viability of business unit; financial, strategy, organization; sales execution/pricing; market responsiveness and track record; marketing execution; customer experience; operations; and
  2. The completeness of vision in market understanding; marketing strategy; sales strategy; offering (product) strategy; business model; vertical/industry strategy; innovation; and geographic strategy.

With its ShoreTel Sky division, ShoreTel offers a cloud-based VoIP and contact center platform that includes IM, presence, UM, mobility and videoconferencing.

To see Gartner’s polices and guidelines, click here.