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Forbes: How Mobile Changes the Voice Industry: Thoughts From ShoreTel Investor Day

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Since the late 90′s I’ve been tracking the shifts in the voice market. For years we’ve discussed the move to VOIP, hosted voice solutions and unified communication.  I recently attended the ShoreTel investor day in San Francisco at AT&T Park to learn more about the evolution of voice as mobile and cloud computing become more prevalent in all markets. ShoreTel recently announced plans to acquire M5, a cloud hosted PBX solution.  ShoreTel CEO, Peter Blackmore, discussed how it became clear that it would take 3-5 years to build a viable hosted model and this led the company to acquire M5. To me, mobile and cloud combined represents the biggest driver of change in the market.  Personally, I believe having a cloud company in its portfolio will allow ShoteTel to understand the changes in the market.

Read more at Forbes.