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Welcome to the ShoreTel Blog

September 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Boston’s Fenway Park -- home of the Boston Red Sox -- may be the oldest professional baseball stadium in the U.S. but thanks to ShoreTel, it’s now equipped with the latest state-of-the-art technology offered in the communications industry. The Red Sox baseball organization needed a modern...
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3 Critical Reasons to Make SMS Part of Your Service Mix
September 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
For many people, text messaging is nothing more than a simple mobile tool that allows them to quickly communicate in real time. But for savvy businesses that want to stand out from their competitors, text messaging (a.k.a. SMS) has the potential to completely revolutionize the state of modern...
Why the Contact Center is Key to Mapping Your Customer's Journey
September 22, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re looking to improve the customer experience within your business, start by mapping the customer journey. Creating such a map will help you to quickly identify all the interactions – or touch points – your customers experience, along with issues that could ultimately impact loyalty. Since a...
ShoreTel Wins 2016 WebAward for Best Telecommunications Site
September 21, 2016
Written by Pam Bednarczyk, Content Marketing Manager
The Web Marketing Association has recognized ShoreTel for outstanding achievement in web development as part of its annual WebAward Competition. ShoreTel received a 2016 WebAward for Best Telecommunications Website. The WebAward Competition sets industry benchmarks for the best websites based on...
Categories: Awards, Blog
How Cloud Communications Help SMBs Shine
September 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, whether you’re competing against enterprise giants or the shop around the corner, you must employ all the means necessary to differentiate your business and succeed in...
Beat the Bring-Your-Own-Network Blues: An Open Letter to the Co-working Communiity
September 15, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Co-working communities are a booming business, and they are opening up everywhere. I saw quite a few earlier this year when ShoreTel was looking for new office space in Hong Kong. The co-working concept is a great fit with ShoreTel’s vibrant culture. For a start, co-working communities are...
Announcing the Winner of the ShoreTel Best Fit Prize Drawing
September 14, 2016
Written by Pam Bednarczyk, Content Marketing Manager
We’re pleased to announce that Jennifer Brummett of California is the FIRST winner of the ShoreTel Best Fit prize drawing! Jennifer was among the many who completed our online Best Fit assessment this past summer and, in the process, automatically qualified to win the prize drawing for an Amazon...
ShoreTel's 20th Anniversary
September 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In human terms, a 20-year-old is still considered relatively young. But in the fast-changing world of technology, a communications company’s ability to thrive and grow for two decades is quite an accomplishment and frankly, a reason to celebrate. And that’s exactly what ShoreTel employees will be...
Moving to the Cloud: Why Your Phone System is a Great Place to Start
September 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In its projections for cloud services, Gartner sees a widely expanding market. The analyst firm says the overall public cloud market will grow by 16.5% and be worth $204 billion by the end of 2016. In addition, the markets for Software as a Service (SaaS), Platform as a Service (PaaS) and...
4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW
September 01, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why: 1. Obsolete Technology -...

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