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Fan of the Month Chat - VOIT

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We’re pleased to introduce and congratulate our ShoreTel Fan of the Month for February 2015, Jim Sillasen, IT Director at VOIT Real Estate Services and a ShoreTel advocate for nearly 10 years.

 

 

About Voit Real Estate Services

 

 

Founded in 1971, Voit Real Estate Services is a full-service real estate company providing commercial real estate services in the western United States. The company has 11 offices and currently employs more than 250 people.

 

 

Let's hear what Jim Sillasen, IT Director at VOIT Real Estate Services has to say about his experience using ShoreTel.

 

 

How did you become a ShoreTel customer?

 

 

When I came to Voit, there were six different offices with separate phone lines and carriers, which didn’t make sense from a financial and operational standpoint. I evaluated options and decided to implement ShoreTel because they were the only company that built a voice-over-IP solution from the ground up. It’s a decision I’ve never regretted.

 

 

How did your users react?

 

 

ShoreTel Director and ShoreTel Communicator have received, and continue to receive, rave reviews from end-users. They’re ecstatic about features like the ‘find me’ or voicemail to email. As a matter of fact, now our people can’t live without them.

 

 

What impressed you most about ShoreTel?

 

 

By eliminating support contract fees and hardware upgrade fees, and switching to an easily manageable centralized system, we have saved a significant amount of time and money. I haven’t done the math, but we’ve probably saved in excess of $5,000 to $10,000 a year over 10 years.

 

 

What advice would you give medium-sized companies considering ShoreTel?

 

 

The system is priced right for smaller companies and the maintenance is minimal. The phones and ShoreTel director on the back-end for management are very simple to use. Our staff can make schedule changes or do basic add and move changes on their own. Plus, the five nines uptime is very reliable.

 

 

What value did your partner, KTS Networks, add?

 

 

 

 

They were absolutely phenomenal. KTS Networks knew exactly what ShoreTel equipment would work best and were instrumental in helping us get our wider network circuits up to speed. KTS Networks is simply top-notch. I really can’t speak highly enough of them.