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Failed open source VoIP deployment leads to hosted VoIP strategy

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This article has been making the Twitter rounds today. Open source VOIP, Asterix and such, can definitely be a good fit in some businesses. But it is true that it requires more "feeding and maintenance" than most other solutions, especially hosted VOIP. When you do the math on how much time is spent on oversight by IT staff it's often a net less when compared to having other companies (like M5) manage your VOIP for your company.

Failed open source VoIP deployment leads to hosted VoIP strategy

I have learned you must partner with people who do this stuff for a living or else risk a lot of heartache, disappointment and dollars.
John DeRudder, Vice President, CuDerm Corp.

When budgets are crimped, open source voice over IP (VoIP) solutions look attractive -- a little extra work for a lower cap-ex. But those savings came at a high price for one Texas company, which -- after years of struggling and failing to tame open source VoIP -- opted for a hosted VoIP service from a local service provider.

"Open source VoIP became a money pit -- even at the very end, when we had to hire a consultant," said John DeRudder, vice president of CuDerm Corp., a Dallas-based skincare marketing and promotions company. "It was one of those things that no one really wanted to touch. We were pretty much afraid of it."

CuDerm employees frequently collaborate with colleagues at two partner companies while developing marketing campaigns for cosmetic products. Three years ago, the company recognized that this frequent collaboration would be more productive with direct inward dialing (DID), DeRudder said, because users were spending too much time retrieving and relaying individual phone numbers for incoming and outgoing calls.

via Failed open source VoIP deployment leads to hosted VoIP strategy.