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ShoreTel Connect Mobility
December 01, 2015
Written by Chandler Harris, Content Marketing Manager
For a wide range of businesses, the holidays also mark the busy season, when many will book the largest share of their annual revenue. Yet they face a conundrum: Just as demand for their products reaches a crescendo, a significant portion of their workforce heads out the door to celebrate with...
ShoreTel Network World Asia Reader's Choice Product Excellence Award
November 30, 2015
Written by Bruce Downing, Managing Director for Asia and South Africa
When it comes to producing Unified Communications solutions, those of us who work at ShoreTel feel like we have it nailed down. So it’s nice when we are recognized for our achievements. For the second year in a row , ShoreTel was voted the best in Unified Communications & Collaboration (UC&...
Categories: Awards
ShoreTel Emergency Communications 911
November 24, 2015
Written by Katie Maller, Communications Manager
Winter is fast approaching and with it, winter storms. In California, the four-year drought has residents on high alert for the El Niño forecast that promises to drench the water-starved state. While rain is much needed across the western coastal region, there’s concern that a huge downpour could...
ShoreTel Connect Contact Center
November 23, 2015
Written by Chandler Harris, Content Marketing Manager
The official black Friday start to the holiday season is quickly approaching. Shoppers are creating lists, and the National Retail Federation predicts consumer spendin g will be at or slightly above the 2014 season. For retailers, this means there will be greater competition this season and...
Categories: Contact Center
ShoreTel Connect ONSITE Kids Plus Pediatrics
November 19, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
Good communication is at the heart of every doctor-patient relationship. It’s also the lifeblood of busy healthcare practices – especially when they’re growing across several locations. Kids Plus Pediatrics, with three locations and nearly 100 employees, initially began the search for a phone...
ShoreTel Healthcare Unified Communications
November 18, 2015
Written by Chandler Harris, Content Marketing Manager
Good healthcare outcomes rely on the ability of physicians and their teams to communicate patient information quickly and accurately. All too often, though, the process is littered with obstacles. For example, outdated equipment may fail or be incapable of connecting to essential patient...
ShoreTel New Zealand Telecommunications Vendor of the Year 2015
November 17, 2015
Written by Jamie Romanin, Managing Director, ANZ
I was thrilled when ShoreTel won “New Zealand’s Telecommunications Vendor of the Year” at the inaugural Reseller News ICT Industry Awards 2015 . ShoreTel’s Telecommunications Vendor of the Year award recognizes our increased market share, revenue growth and new partner signings over the past year...
Categories: Awards
ShoreTel Connect CLOUD security cloud communications
November 16, 2015
Written by Pankaj Malhotra, Senior Vice President Of Engineering
I am often asked how secure is your hosted telephony offering, ShoreTel Connect CLOUD . Security is often top of mind for many organizations considering moving their applications and sensitive data to the cloud, and the same goes for cloud communications. The fact is, ShoreTel Connect CLOUD is one...
Categories: Cloud Communications
ShoreTel Call Center
November 13, 2015
Written by Katie Maller, Communications Manager
How can businesses deliver on the promise of a great “customer experience?” That’s the crux of an ongoing discussion led by analysts and journalists – and the driving force behind an investment that both C-suites and call centers should seriously consider. Why? Because customer experience could be...
Categories: Contact Center
ShoreTel Sales
November 12, 2015
Written by Chandler Harris, Content Marketing Manager
The sales process has become a competitive differentiator. According to the CSO Insights 2015 Sales Performance Optimization Study , businesses that improve how they sell can expect to achieve a 31 percent increase in win rates of forecast deals and a 21 percent increase in the percentage of sales...