You are here

Welcome to the ShoreTel Blog

MedWatch Relies on ShoreTel
August 28, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
The ShoreTel Fan of the Month for August 2015 is Valerie Limpus, Chief Information Officer at MedWatch, a healthcare company, which has benefited from ShoreTel Sky since 2011. About MedWatch MedWatch is a Health Utilization Management company founded in 1993. Whenever a person reports an adverse or...
Categories: Blog, Customer Experiences
Small Businesses Benefit from Unified Communications
August 27, 2015
Written by Chandler Harris, Content Marketing Manager
Cloud computing has been an important and growing trend for fifteen years. But one important cloud service that some small and medium businesses (SMB) still overlook is cloud-based Unified Communications (UC). Yet studies show that a good hosted UC system not only helps improve connections, it can...
Olivet Nazarene University ShoreTel
August 26, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
Much like a goldfish restricted by the size of its tank, Olivet Nazarene University was facing serious technological restrictions, especially in regards to its communications solutions. Olivet decided to partner with CMS Solutions to properly address the issues the school was facing and find a...
Categories: Customer Experiences
ShoreTel Healthcare Communications
August 25, 2015
Written by Lance Mehaffey, MHA, Healthcare Vertical Program Manager
One-way pagers stuffed into surgical smocks should have gone out of style by the time “Chicago Hope” faded into the television ether in 2000. Unfortunately, nearly 15 years into the 21 st Century, the healthcare profession is still largely far behind the times when it comes to modern communications...
ShoreTel Cloud Communications
August 24, 2015
Written by Chandler Harris, Content Marketing Manager
Cloud-based VoIP services are growing at a rapid clip. One of the key reasons is that organizations are finding they no longer want to be in the business of managing their own phone system, but would rather have a vendor like ShoreTel do it for them. After all, an average IT department will spend...
Categories: Blog, Cloud Communications
ShoreTel Employees Get Fit
August 20, 2015
Written by Deborah Baimas, Corporate Recruiter
For the past two months, ShoreTel employees have been hitting the streets and the pool en masse, armed with Fitbits, GCC Pulses and other devices with one sole purpose -- to get fit. As part of the Global Corporate Challenge (GCC), we encouraged our employees to make a team of seven co-workers, get...
Categories: Blog, Careers, Uncategorized
ShoreTel Apps for Communication
August 19, 2015
Written by Chandler Harris, Content Marketing Manager
As businesses increase their adoption of cloud apps and Software as a Service, they’re shifting their IT spending away from capital investments and also cutting back on IT staff. The reason is evident in a simple statistic: More than half of IT organizations – a net of 56% – plan to increase their...
Categories: Blog, Cloud Communications
ShoreTel Connect Announcement at Nasdaq
August 18, 2015
Written by Chandler Harris, Content Marketing Manager
At ShoreTel, being Brilliantly Simple isn’t just our motto – it’s a promise. That’s why we’ve simplified our products and services with ShoreTel Connect, which we announced today at the opening of Nasdaq. Two years in the making, it’s the biggest release in company history, involving more than four...
ShoreTel Global Office
August 14, 2015
Written by Chandler Harris, Content Marketing Manager
While the global economy is eliminating borders for many businesses, it also presents some far-flung communications obstacles. For example, organizations that want to operate around the world have to rethink collaboration. After all, their teams are now dispersed. They also need to consider how to...
Customer Support with Unified Communications
August 13, 2015
Written by Katie Maller, Communications Manager
Businesses with outstanding customer service earn more from current customers and have greater success attracting more new customers, according to the American Express Global Customer Service Barometer . Yet, today consumers increasingly feel that companies pay less attention to providing quality...
Categories: Blog, Contact Center