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Debunking Another UC Myth - Is It True the ROI of UC Systems Can't Be Measured?

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No! Early adopters of new technologies often base their decisions on anticipated benefits with few truly dependable metrics to guide them. However, the Unified Communications industry is now mature enough to offer sufficient data for a detailed total cost of ownership (TCO) analysis that can serve as a vital planning and decision-making tool for organizations seeking to lower their communications costs.

ShoreTel has developed its own TCO Tool, which combines comprehensive data fields, detailed algorithms and highly credible third-party data with specific customer configuration requirements to calculate 12 upfront and recurring telephony costs. The tool then combines these costs into a single TCO computation. The data and calculations are so clear and transparent that the TCO Tool has become an important and highly popular sales tool used by many of our partners.

What's important about the TCO Tool - about the ability to accurately measure upfront and long-term costs - is that it allows customers and prospects to build accurate ROI projections, which is critical in these uncertain economic times.

In addition, accurate TCO and ROI analyses enable customers to look past the upfront costs and focus on long-term value. While ShoreTel's upfront pricing is very competitive, the long-term telecommunications cost savings is an important benefit of our unified communications solution – not to mention that once the system is deployed, the ability to integrate voice and data applications, such as CRM, enables enterprises to extend the benefits of the system by dramatically streamlining business processes for greater productivity and easier collaboration. The last thing anyone contemplating a unified communications system should be asking is, "What's the upfront purchase price of my new phone system?"

The TCO Tool has validated key ShoreTel benefits we're extremely proud of:

  1. ShoreTel offers free software upgrades, saving customers significant costs over the long term.
  2. ShoreTel is so easy to manage that moves, adds and changes for an entire multisite deployment can be performed from one location by a non-technical user. This eliminates costly calls to the phone company or contractor call-outs, and even the time and cost of having a staff member drive from location to location to make the changes.
  3. ShoreTel's least-cost routing and support for primary rate interfaces (PRI) eliminate toll charges for calls between geographically diverse sites and reduce the number of leased lines that need to be deployed at each site.
  4. Our energy efficiency not only contributes significantly to our low TCO, but helps support our customers' green initiatives.

The ShoreTel TCO tool proves that the ROI of a UC system can be measured, and with ShoreTel, the numbers are very attractive. Want to see what happens when we run the TCO Tool for your company? Give us a call or find a partner.

Still think UC isn't right for you? Stay tuned, we'll be debunking more UC myths soon.

John W. Combs