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Customer Satisfaction Across Continents

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As ShoreTel expands around the globe, so does our reputation for reaching out and touching the lives of businesses, institutions and people in positive ways. Not only do ShoreTel products and solutions sell themselves because of their quality, durability and capabilities, but our customers also buy our values and our commitment to meeting their needs, and helping them meet the needs of their stakeholders.

The endorsement of our customers provide valuable insight into how our UC solutions can drive productivity and reduce costs for different types of businesses and organizations. Here is an overview of two new customer endorsements from Australia. For full details, download the full case studies.

Harcourts Blue Realty touches the lives of families and businesses everyday in the fast growing eastern suburbs of Brisbane, capital of Queensland, Australia. The company places a high value on customer satisfaction with 98.6 percent of clients reporting they would definitely use the realtors again. To maintain this leadership position, the popular three-branch real estate and property management company selected the ShoreTel UC system because its rich feature set dramatically improved inter-branch communications and customer service. It also provided the scalability the company needed to keep up with growth. The ShoreTel UC system has already created an estimated 30 percent savings in call and system management costs, and all calls within the branches now are completely free.

Child development ministry, Compassion Australia, works with local churches to provide resources, training and expertise to foster the development of children in more than 25 developing countries around the world. Compassion Australia selected a ShoreTel UC system to lower the total cost of ownership of its communications system, and to deliver exceptional reliability and high availability for its 130 employees located around Australia, and its 60,000 national supporters and advocates. The ShoreTel UC system has led to a 60 percent reduction in annual maintenance expenses for this important charity. And because system management is easy, adding users to the system costs less than ever before. Everyone on the system is using ShoreWare® Personal Call Manager to forward their voicemail to e-mail, and to consolidate all messages for the most convenient and efficient access. According to Compassion Australia, the system provides peace of mind.

And whether you're selling families their first new home, or saving the lives of children in developing countries, peace of mind is a very positive thing.

John W. Combs