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Contact Center Award goes to ShoreTel

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Yet again, ShoreTel has earned a prestigious industry award, this time a 2010 TMC Labs Innovation Awards presented by Customer Interaction Solutions magazine for its ShoreTel 11 release.

ShoreTel 11, released in back in July this year, included many innovative features that are in high demand among businesses today, including a client for the iPhone, a distributed database, simplified system management features, reliability enhancements, and an even greater choice of mobile device.

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology.

ShoreTel 11 sets the bar even higher by challenging the industry to build brilliantly simple IP-based communication systems that offer a low total cost of ownership and an all-in-one contact center solution.

"These winners have proven to the staff of TMC Labs that their product or service is truly innovative in the CRM and call center industries. New companies, new products and new services in the CRM and call center industry are being created all the time. This award distinguishes the companies that make significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC.

Look for mention of ShoreTel and the other 2010 TMC Labs Innovation Award winners in the September and October 2010 issues of Customer Interaction Solutions magazine.