You are here

Christchurch rocks: ShoreTel rolls

Facebook LinkedIn Google+ Twitter

Thankfully there were no fatalities recorded following the recent 7.1 earthquake that hit Christchurch, New Zealand’s second largest city.

Since the quake hit at 4:30 a.m., the city’s 372,600 residents were mostly asleep, but soon woke to confront a nightmare of damage to buildings, roads, water and power—the worst since a 1931 earthquake at New Zealand’s Hawke's Bay measuring 7.8.

In spite of the devastation, forecast to cost more than NZ$4 billion in repairs, ShoreTel didn’t miss a beat.

Thanks to its distributed architecture, the ShoreTel solution deployed at Access Homehealth, stood firm without interruption. Access Homehealth is a not-for-profit national New Zealand health service serving 15,000 people in home care throughout the nation.

“ShoreTel is a single image telephony system. You can chop off a tentacle and it just keeps on working,” said Philip Hendry, Access Homehealth Technology and Information Systems Manager. “You cannot do that with other systems like Avaya.”

All telephony normally handled by Access Homehealth’s main centre in Christchurch was able to be seamlessly re-routed to a virtual contact centre located in Palmerston North, well away from the earthquake site.

The strength of ShoreTel is thankfully rarely tested to the extent of withstanding the shock of a major earthquake.

In Christchurch, the robustness of the solution proved significant and uninterrupted – a critical need for people in care as well as nursing and support staff.

Natural disasters like earthquakes, hurricanes, floods, bush fires, and malicious acts or simple mistakes can prove devastating for an organization. No business can afford to be without telephony for long without incurring losses.

ShoreTel provides businesses of all sizes with built-in resources that ensure the solution provides incredible value even when you least expect it.