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The Changing Face of Unified Communications

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In business environments, few variables are as important as communication. Companies that are not able to effectively communicate and collaborate with external partners, clients and customers may soon find themselves facing diminishing returns and decreased profit margins. Internal communications are equally important - operations can quickly turn sour when co-workers are unable to properly connect and share ideas across the organization. To make sure they are staying on top of this new business reality, organizations should consider adopting a unified communications solution.

Transparency Market Research predicted in January 2014 that the unified communications market will be worth $61.9 billion by 2018, which is a marked increase from 2011 when it was worth $22.8 billion. In addition, IDC predicted that the UC market would rise from $26.2 billion in 2013 to $38 billion by 2016.

With this growth in mind, ShoreTel has written a new whitepaper that explores unified communications today – how it’s defined, the benefits of UC and what types of businesses benefit from it the most, and a look at the future of UC. Download the whitepaper here.