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Welcome to the ShoreTel Blog

technology user adoption
June 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
The successful deployment of communications technology relies on one critical factor: high user adoption. As IT leaders and CIOs are keenly aware, significant time, money and resources are devoted to the rollout of new technologies. And yet, even the most promising deployments can fizzle in the...
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ShoreTel's 20th Anniversary
September 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In human terms, a 20-year-old is still considered relatively young. But in the fast-changing world of technology, a communications company’s ability to thrive and grow for two decades is quite an accomplishment and frankly, a reason to celebrate. And that’s exactly what ShoreTel employees will be...
Unified Communications: 6 Considerations for Vendor Selection
August 30, 2016
Written by Pam Bednarczyk, Content Marketing Manager
So you’ve done your homework with regard to unified communications (UC) and have decided that your business could benefit from the improved collaboration capabilities it offers. You’ve also explored the various UC deployment models – onsite, cloud and hybrid – and have a good sense for which you’d...
4 Reasons to Embrace a Hybrid Cloud Phone System
August 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago. Just...
ShoreTel Hosted Voice Peaks Partner Interest in Australia
August 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Note: The following article, authored by Casey Houser , originally appeared in the August 4, 2016 edition of Unified Communications . As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to think of the UC market mostly through the eyes of a...
2016 ShoreTelOne Global Partner Conference
August 18, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In a few short months, there will be a lot more orange in Orlando. During the week of Dec. 5, ShoreTel’s channel partners and distributors as well as industry analysts and consultants from across the globe will descend upon the Gaylord Palms Resort in Orlando, Fla., for the 2016 ShoreTelOne Global...
What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey, about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...
Compare IP Telephony & UCC Vendors And Assess Your Total Cost of Operation
August 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies and, in the process, notes an important change in a standard industry term that goes beyond syntax. “Total Cost of ‘Ownership’ isn’t...
5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...
6 Ways Unified Communications Improves Efficiency & Profitability
July 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Time is money. So, how much time / money do your employees spend in meetings? Chances are, it’s more than you think. According to research conducted by management consultants Bain & Company , about 15% of an organization’s collective time is spent in meetings. That percentage has risen steadily...

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