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ManoByte Guest Blog: 4 Ways Today's VoIP Solutions Help Solve Common Communication Issues
November 01, 2016
Written by Amy Post, Director of Marketing, ManoByte
Think back to what your organization looked like 25 years ago. You likely are envisioning big computer screens and massive phones that were used only to take and receive calls. If you look around today, you likely see much thinner computer screens or laptops, but in many cases, that big dinosaur...
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ShoreTel Wins 2016 Internet Telephony Hosted VoIP Award
October 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel Connect CLOUD – a unified communications solution for businesses of all sizes – has been recognized as a 2016 INTERNET TELEPHONY Hosted VoIP Award winner. The award honors services that have demonstrated innovation, unique features and noteworthy developments that improve functionality and...
UC Deployment Options: Getting the Most Value, Flexibility & Choice
October 12, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes choosing a unified communications (UC) solution, it’s likely that the wish lists of your IT staff will vary from those of your line of business (LOB) managers. Among other things, an IT team wants a UC solution that’s easy to implement, integrate and administer. LOB managers, however...
4 Business Insights Your Phone System is Trying to Tell You
October 05, 2016
Written by Matt Beatty, EVP Customer Success, Brightmetrics
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Brightmetrics , our experience and...
7 Steps to Take BEFORE Your Business Phone Contract Expires
September 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t do you or your company any favors. With the rate of technological change taking place and ever-...
ShoreTel's 20th Anniversary
September 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In human terms, a 20-year-old is still considered relatively young. But in the fast-changing world of technology, a communications company’s ability to thrive and grow for two decades is quite an accomplishment and frankly, a reason to celebrate. And that’s exactly what ShoreTel employees will be...
What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey, about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...
Compare IP Telephony & UCC Vendors And Assess Your Total Cost of Operation
August 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies and, in the process, notes an important change in a standard industry term that goes beyond syntax. “Total Cost of ‘Ownership’ isn’t...
Onsite, Cloud or Hybrid: 4 Questions to Help You Decide
July 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Making the case for switching to a VoIP phone system is easy: Lower operational costs, powerful collaboration features and effective productivity tools make VoIP technologies very attractive. Even so, determining the best approach to deploying your business phone system requires careful thought...
5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...