You are here

Welcome to the ShoreTel Blog

6 Ways Unified Communications Improves Efficiency & Profitability
July 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Time is money. So, how much time / money do your employees spend in meetings? Chances are, it’s more than you think. According to research conducted by management consultants Bain & Company , about 15% of an organization’s collective time is spent in meetings. That percentage has risen steadily...
Read More
|
5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
Webinar: Get the Skinny on Unified Communications
June 21, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Contemplating unified communications (UC) as a means of improving collaboration and productivity within your business? Looking for a comprehensive yet concise overview to get a better handle on all the aspects you need to consider? Unsure of which deployment model - onsite, cloud or hybrid - would...
5 Warning Signs That Your Phone System is Doing More Harm Than Good
June 15, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re like a lot of businesses, the only time you think about your phone system is when it’s not working. But the “set it and forget it” mindset can cost you in more ways than one. The way we work – and how a business interacts with its customers – has changed. So while you may think your phone...
7 Contact Center Personalities & How to Help Them Thrive
May 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important to understand your customer, it’s equally important to understand your staff and what motivates them. Because once you know...
How Unified Communications Makes Escalating Issues Faster and Easier
May 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks. Plus, since today’s...
ShoreTel CEO Don Joos Throws Out First Pitch at Miller Park
May 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel's in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first pitch to one of the company’s newest customers – the Milwaukee Brewers -- at Miller Park in Milwaukee. Take a look: Don’s major league pitching...
3 Customer Experience Metrics That Will Change Your Game
May 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can charge a premium for their products and services. In...
3 Way SIP Trunking Fosters Business Growth
May 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
SIP trunking is a great way to gain cloud benefits while maintaining control over your onsite communications solution. But did you know that it can also foster business growth? It’s true. By making it easier for a company to scale, manage telecom needs and invest in new opportunities, SIP trunking...
How to Pick the Right UC Capabilities for Your Team
May 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As you define the requirements for your new unified communications (UC) solution, it’s important to identify the capabilities that fit best with how your team works. Why? Because rolling out the right features and apps will have a direct impact on adoption rates which, in turn, will maximize use of...

Pages