You are here

Welcome to the ShoreTel Blog

7 Steps to Take BEFORE Your Business Phone Contract Expires
September 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t do you or your company any favors. With the rate of technological change taking place and ever-...
Read More
|
ShoreTel's 20th Anniversary
September 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In human terms, a 20-year-old is still considered relatively young. But in the fast-changing world of technology, a communications company’s ability to thrive and grow for two decades is quite an accomplishment and frankly, a reason to celebrate. And that’s exactly what ShoreTel employees will be...
What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey , about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...
Compare IP Telephony & UCC Vendors And Assess Your Total Cost of Operation
August 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies and, in the process, notes an important change in a standard industry term that goes beyond syntax. “Total Cost of ‘Ownership’ isn’t...
Onsite, Cloud or Hybrid: 4 Questions to Help You Decide
July 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Making the case for switching to a VoIP phone system is easy: Lower operational costs, powerful collaboration features and effective productivity tools make VoIP technologies very attractive. Even so, determining the best approach to deploying your business phone system requires careful thought...
5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...
6 Ways Unified Communications Improves Efficiency & Profitability
July 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Time is money. So, how much time / money do your employees spend in meetings? Chances are, it’s more than you think. According to research conducted by management consultants Bain & Company , about 15% of an organization’s collective time is spent in meetings. That percentage has risen steadily...
5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
Webinar: Get the Skinny on Unified Communications
June 21, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Contemplating unified communications (UC) as a means of improving collaboration and productivity within your business? Looking for a comprehensive yet concise overview to get a better handle on all the aspects you need to consider? Unsure of which deployment model - onsite, cloud or hybrid - would...
5 Warning Signs That Your Phone System is Doing More Harm Than Good
June 15, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re like a lot of businesses, the only time you think about your phone system is when it’s not working. But the “set it and forget it” mindset can cost you in more ways than one. The way we work – and how a business interacts with its customers – has changed. So while you may think your phone...

Pages