You are here

Welcome to the ShoreTel Blog

7 Contact Center Personalities & How to Help Them Thrive
May 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes down to it, customer service is all about people… not only those who your business serves, but those who deliver the service as well. And while it’s important to understand your customer, it’s equally important to understand your staff and what motivates them. Because once you know...
Read More
|
How Unified Communications Makes Escalating Issues Faster and Easier
May 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When customers call with problems, they expect fast resolution. Don’t let an outdated phone system slow you down. If you’re relying on older technology, connecting the customer with the right person, right away could be challenging, resulting in longer hold times and callbacks. Plus, since today’s...
ShoreTel CEO Don Joos Throws Out First Pitch at Miller Park
May 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel's in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first pitch to one of the company’s newest customers – the Milwaukee Brewers -- at Miller Park in Milwaukee. Take a look: Don’s major league pitching...
3 Customer Experience Metrics That Will Change Your Game
May 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can charge a premium for their products and services. In...
3 Way SIP Trunking Fosters Business Growth
May 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
SIP trunking is a great way to gain cloud benefits while maintaining control over your onsite communications solution. But did you know that it can also foster business growth? It’s true. By making it easier for a company to scale, manage telecom needs and invest in new opportunities, SIP trunking...
How to Pick the Right UC Capabilities for Your Team
May 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As you define the requirements for your new unified communications (UC) solution, it’s important to identify the capabilities that fit best with how your team works. Why? Because rolling out the right features and apps will have a direct impact on adoption rates which, in turn, will maximize use of...
Bringing Fax Into the Modern World
May 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Despite the advent of the Internet, email, texting and a slew of other communications technologies, the fax machine is still a persistent presence in many offices. Though somewhat surprising, the use of fax machines still makes sense in the modern age. They offer a simple, one-step alternative to...
Midsize Enterprise Summit East And ShoreTel
April 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Midsize Enterprise Summit (MES) East , one of the industry’s largest gatherings of CIOs and senior IT executives from businesses across North America, will take place May 1-3 at the JW Marriot Hotel in Indianapolis. ShoreTel is pleased to be a Gold Sponsor of this year’s event, which is expected to...
Tags: mes
How SIP Trunking Can Speed Your Company’s Growth
April 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
While more and more businesses have come to understand the advantages of cloud-based telecommunications systems, it’s often hard to get around the fact that moving from an older solution costs money. That puts executives in a quandary: Do they put off the investment until it’s absolutely necessary...
ShoreTel Unified Communications Boston Globe
January 14, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
If you’ve seen the Academy Award nominated movie Spotlight , you know how important telecommunications is to the news business. Reporters rely on the telephone to run down leads and interview sources, communicate with their editors from the field and even email in articles they’ve written on a...

Pages