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Welcome to the ShoreTel Blog

July 12, 2017
Written by Tim Prugar, Director of Customer Success, Next Caller
The Next Caller origin story hinges on a single customer service mistake – a misspelled last name. Our CEO, Ian Roncoroni, had his name misspelled as “Ron Coroni” on a rental car reservation. He ultimately lost the reservation because the company could not locate the record and ended up missing the...
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Summit App Challenge for voice & SMS applications
June 27, 2017
Written by Theresa Larkin, Sr. Solutions Marketing Manager
ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS solution. Participants had one week to build an app and team members from every department and skill level got involved – including both experienced...
February 28, 2014
Written by Nancy Zambrano
There is no disputing the fact that it is becoming increasingly ubiquitous for businesses of all sizes—and across all verticals—to integrate VoIP solutions into their business offerings. In fact, IDG Enterprise predicts that by 2018, the VoIP market revenue will soar to $20 billion and Infonetics...
February 03, 2014
Written by Nancy Zambrano
It’s a dog-eat-dog world in today’s business climate and it’s becoming increasingly clear that companies that invest in the right technologies stand a greater chance of lapping the competition. The right technology is perhaps no more important than in the small to medium-sized business (SMB) space...
January 28, 2014
Written by Nancy Zambrano
There’s a reason today’s legacy equipment has become associated with words such as “antiquated” “obsolete” and “archaic”; the technology simply doesn’t give companies the capabilities and bandwidth they need to survive and thrive in a 21 st century environment. This is perhaps no more true than...
January 23, 2014
Written by Nancy Zambrano
Shane Jay Hayes is the Director of Operations for the Mascia Law Firm. He brings with him an extensive background in operations, management, development and internet presence. 2013 held unique challenges for small businesses around the world. As a modern company trying to create an edge in the...
January 10, 2014
Written by Nancy Zambrano
The Cloud is Changing Finance as Well as IT The bottom line is always the focal point in any company. Where to spend money is a constant tug of war but it’s not the only battle being fought. How to spend the money can be just as contentious. CFOs have to consider multiple factors to determine...
Categories: Voice
November 27, 2013
Written by Nancy Zambrano
A snow and ice storm is threatening to smash into the East Coast on what is expected to be the busiest travel day of the year. The National Weather Service predicts the already deadly storm will get worse as winds pick up when it continues to travel east. It is unlikely that this storm will cause...
Categories: Blog, Voice
November 19, 2013
Written by Amber Bigler Newman
Dreamforce kicked off in earnest today with Mark Benioff’s keynote address. (Well actually it kicked off with a surprise performance from Huey Lewis and the News. I’m a fan, for sure, but there’s something a little unusual about live rock music at 9:00 am). It was a great session and I came away...
Categories: Blog, Voice
November 18, 2013
Written by Amber Bigler Newman
Salesforce.com has done it again. The Moscone center in San Francisco has been transformed into a cloud (and customer) wonderland. Technology enthusiasts of every stripe have converged for an event that will certainly be as entertaining as it is educational. M ore than 120,000 registrants from 65...
Categories: Blog, Voice

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