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Welcome to the ShoreTel Blog

Happy woman shopping online
March 21, 2017
Written by Pam Bednarczyk, Content Marketing Manager
It’s not unusual to see conflicting priorities in the C-suite. While elevating the customer experience is a top priority for both the CMO and COO, the CIO must ensure that new technologies desired by line of business managers measure up to security standards and are within budget. In addition, the...
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Man speaking from video screen to a team of office workers
March 15, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Even as video conferencing becomes a staple of workplace meetings, it’s also presenting new challenges for effective business communications. For instance, some people may be reluctant to appear on camera because it forces them out of their comfort zone. But there are other issues as well. A poorly...
Globe showing digital connections
March 09, 2017
Written by Gary Gould, EMEA Marketing Director, ShoreTel
In the much loved retro series, ‘ Mad Men ’, there is a seminal episode where the executives of fictional marketing agency Sterling Cooper are hunched around a single phone to make a collective call from their plush New York boardroom to a new office in Los Angeles. Although there is a comedic...
Illustration of a multi-colored gears in the shape of a human brain
March 01, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Thanks to artificial intelligence (AI) and machine learning, we’re about to enter a new era for communications in the workplace. Such emerging technologies are creating intriguing opportunities, ushering in an environment where virtual robots, voice assistants and robotic process automation (RPA)...
Manager speaking with contact center agents
February 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Consumers have more options to reach customer service than ever before, but how does this impact your contact center’s efficiency? More channels can mean greater complexity, which in turn could translate into delayed response times, more abandoned calls and lower customer satisfaction. While today’...
Clocks showing different times in different cities
February 16, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Managing a dispersed team can be tough enough, but directing a global workforce adds several layers of complexity. To keep everyone on the same page, you need to navigate a variety of obstacles which may include multiple time zones, diverse languages and disparate technologies. Beyond logistical...
The best way to predict the future is to create it
January 10, 2017
Written by Eugenia Corrales, Senior Vice President of Solutions Group, ShoreTel
Note: This article originally appeared in on December 27, 2016. As UCaaS, Unified Communications as a Service, continues to expand, both globally and into the enterprise, the technology in maturing and meeting broader business needs. Some of the changes that I expect to see in 2017...
Mother helping baby boy to walk
December 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
When it comes to unified communications, companies should take their time and get it right. Companies are always looking for the next big idea. But, as the old saying goes, Rome was not built in a day. Sometimes it is best to start out small, then move on to bigger things. Take unified...
Research Report
November 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in the process of researching unified communications (UC) and want to gain additional insights to assist you in the decision-making process, check out our recent webinar entitled, “ UC Deployment Options: Getting The Most Value, Flexibility and Choice .” ShoreTel CMO Mark Roberts explores...
Frederic Gillant ShoreTel Guest Blog
October 28, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
I don’t know about you, but I love movies. And not just the big blockbusters either. Some of my favourite films are the ones that the Oscars completely overlooked. That’s not to say that I think accolades are unimportant. But, I agree with Harvey Weinstein, the head of Miramax, who says he never...


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