Skip to main content

You are here

Welcome to the ShoreTel Blog

ShoreTel Cloud Phone System Financial Firms
October 20, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
After years of being rocked by both a global crisis and a raft of emerging technologies, financial firms are going back to basics and taking a customer-centric approach to their business. With communications at the core of their efforts, these companies can greatly improve the customer experience...
Read More
|
Unified Communications Healthcare
July 22, 2015
Written by Chandler Harris, Content Marketing Manager
Despite advances in unified communications and mobility, much of the healthcare industry is still living in the dark ages when it comes to communication. An estimated 66 percent of providers reported that physicians and nurses are still using alphanumeric and numeric pagers to support clinical...
May 08, 2015
Written by Chandler Harris, Content Marketing Manager
The health care industry is currently undergoing one of the largest technological revolutions of any sector today. Doctors and patients alike are benefiting from the creation of electronic health records, big data initiatives and online health care portals. Not only are these new processes...
Tags: healthcare
June 10, 2014
Written by Nancy Gates, Consultant Liaison Program Director
Each month our Consultant Liaison Program members receive a technology update and in-depth webinar on a timely ShoreTel topic. This month our featured subject is “Unifying UC with ShoreTel’s New CRM Integration” presented by product expert Ali Rizvi. Webinars are scheduled this week on Wed., June...
January 15, 2013
Written by ShoreTel, Brilliantly Simple
Here is another interesting case of our Professional Services group building new applications leveraging an existing ShoreTel Contact Center feature. Contact Center can be configured to enable a database event stream known as the Contact Center Interaction Reports (CCIR). The CCIR database contains...
December 11, 2012
Written by James Benton
Our Professional Services group is often asked about creating custom reports from their ShoreTel system, so I thought I’d explain a bit about them. First some background on the data store itself: ShoreTel uses the MySQL database management system to store both configuration data (since ShoreTel...
Categories: Professional Services
December 04, 2012
Written by ShoreTel, Brilliantly Simple
ShoreTel Advanced Applications is pleased to announce that ShoreTel Call Recorder version 3.0.0 now records phone calls “from cradle to grave” through call transfers and on all ShoreTel extension types. This new capability creates complete voice archives for ShoreTel Contact Center, WorkGroup and...
Categories: Professional Services
September 17, 2012
Written by Stella Chen, Technical Specialist-Applications & Business Process Integration
ShoreTel Professional Services is pleased to announce the ShoreTel Active Directory (AD) Import Application, which automatically synchronizes the ShoreTel System Directory with Microsoft AD information and supports mixed PBX environments as well as migration of users from legacy systems. This...
Categories: Professional Services
September 10, 2012
Written by Stella Chen, Technical Specialist-Applications & Business Process Integration
ShoreTel Professional Services is pleased to announce Contact Center Agent Dashboard Application Version 3.3, which features new reports and other improvements that empower agents to more effectively serve customers. The new Daily Group Report shows real-time cumulative group metrics including...
August 28, 2012
Written by Stella Chen, Technical Specialist-Applications & Business Process Integration
Building on the success of our Call Recorder Version 2.1.5 and its bonus capability of call recording playback in Salesforce.com, ShoreTel Professional Services is pleased to announce that the enhanced ShoreTel Call Recorder Player Version 2.1.6 now supports Internet Explorer, FireFox, Chrome and...
Categories: Professional Services

Pages

Type a keyword into the box above, then press Enter.