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What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey , about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...
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Compare IP Telephony & UCC Vendors And Assess Your Total Cost of Operation
August 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies and, in the process, notes an important change in a standard industry term that goes beyond syntax. “Total Cost of ‘Ownership’ isn’t...
5 Business Scenarios Where SIP Trunking Makes Sense
August 10, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for. SIP Trunking is a way to deliver telecommunication voice services over the Internet. If your current...
Introducing Our Fan-of-the-Month for August: Doug Good
August 09, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
With the lazy, hazy days of summer, our Fan-of-the-Month feature took a break in July. But it’s time to get back to business (and for some, school) in August. With that thought in mind, we’re pleased to introduce our ShoreTel Fan-of-the-Month for August 2016 – Doug Good, IT Support Coordinator for...
5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...
5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
Does Your Phone System Have What It Takes To Support Remote Workers?
July 08, 2016
Written by Pam Bednarczyk, Content Marketing Manager
More businesses are accepting – even embracing – the virtual workforce. Since the mid-90s, technology has broken down the barriers to telecommuting and the number of employees working virtually continues to rise steadily. According to polling company Gallup , 37% of U.S. workers say they...
Avoid the Alfred E. Neuman Approach to Your Business Phone System
June 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Whether or not you’re a fan of Mad magazine, chances are you know the mantra of its mascot, Alfred E. Neuman. While ‘What, me worry?” has gotten its share of laughs through the years, you don’t want to follow Al’s laid back approach when it comes to your communications system. It just might result...
Your Next Business Phone System: 10 Dynamics That Should Dictate Your Decision
June 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
You want to replace or at least upgrade your current business phone system, but with so many choices in the marketplace today, the process can be a bit overwhelming. Do you stick with an onsite system, make the leap to the cloud, or take a blended approach via a hybrid solution? Before you begin...
[WEBINAR] Assessing Deployment Options for UC
June 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Still trying to decide which business phone system deployment option – onsite, cloud or hybrid – is the best fit for your business? Then have we got a webinar for you! Telecom analyst Jon Arnold recently published a white paper focused on the business case for each of the three deployment models...

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