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Welcome to the ShoreTel Blog

Customer service agents with headsets
March 24, 2017
Written by Tim Prugar, Account Executive, Next Caller
Back in July 2016, the Internet was set ablaze by reports that Zappos logged a customer service call that lasted almost 11 hours. While an extreme example, it’s demonstrative of the emphasis that contact centers and contact center leaders are now placing on ensuring a positive customer experience,...
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Group of cyclists in a race
March 07, 2017
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
I love cycling – riding as well as watching a skilled road racing team going through its paces. Those guys in the peloton know all about working together. The lead rider powers along for 30 seconds or so, then slips back while the next rider takes his place, and everyone zips along in perfect...
Categories: Guest Post
8 Reasons You Need a Session Border Controller
February 14, 2017
Written by Steven Johnson, President, Ingate
Session Border Controllers (SBCs) are crucial elements of ShoreTel SIP trunking deployments. But what is an SBC anyway, and how is it different from an enterprise SBC? Why is an SBC important? What is an SBC? An SBC is used to provide a secure entry point for unified communications, and to make a...
Tags: SIP trunking
Magician's hand with wand and tophat
January 24, 2017
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Arthur C. Clarke famously said that any sufficiently advanced technology is indistinguishable from magic. That certainly seems to be the case when it comes to communications. Admittedly, it’s taken thousands of years to get to the point where human beings can talk to anyone anywhere on the planet,...
Space craft
December 20, 2016
Written by Angeline Chong, ShoreTel APAC Marketing
Throughout the year ShoreTel ran its annual partner loyalty program, Great Rewards 2016, to acknowledge partners across Asia Pacific for sales and achievements. Quarterly prize winners received gift vouchers for strong results selling ShoreTel solutions, and 12 major end-of-year prize winners won a...
Two cycling racers
December 13, 2016
Written by Jamie Romanin, Managing Director Australia & New Zealand, ShoreTel
There’s no better way to build a business relationship than through a shared passion away from the office – which for me is cycling. And it’s not just me who thinks that. The executive cycling community has exploded in Australia and internationally, and I’d go as far as saying that it has replaced...
Mother helping baby boy to walk
December 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
When it comes to unified communications, companies should take their time and get it right. Companies are always looking for the next big idea. But, as the old saying goes, Rome was not built in a day. Sometimes it is best to start out small, then move on to bigger things. Take unified...
image of connected data points
December 02, 2016
Written by Rick Barbosa, Senior Vendor Business Manager, Ingram Micro
The growing adoption of “anytime, anywhere” work styles is driving businesses of all sizes to demand access to content and collaboration tools across multiple devices, including desktop computers, laptops, smartphones and tablets. Unified Communications & Collaboration (UCC) addresses this...
Tags: Ingram Micro
Office workers wearing headsets
December 01, 2016
Written by Paula Dymond, NA Distribution Marketing Manager, Jabra
UCaaS (Unified Communications as a Service) platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees? Most businesses haven’t had much experience with...
Tags: Jabra
SJS Solutions ShoreTel Guest Blog
November 29, 2016
Written by Stephen Pace, CEO, SJS Solutions
With billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved? Here’s our take on it…. How many agents left your contact center in the last 12 months? The year before...

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