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Customize Your Contact Center to the Way Your Team Works
May 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Nowadays, customer support is far more complex and challenging than ever before. Technology has fostered higher expectations among customers, who not only expect to reach brands through a wider variety of channels, but also increasingly demand same-day resolution of issues. In a recent Nielsen/...
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ShoreTel CEO Don Joos Throws Out First Pitch at Miller Park
May 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel's in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first pitch to one of the company’s newest customers – the Milwaukee Brewers -- at Miller Park in Milwaukee. Take a look: Don’s major league pitching...
3 Customer Experience Metrics That Will Change Your Game
May 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can charge a premium for their products and services. In...
Ben Christensen
February 29, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
ShoreTel is pleased to introduce and congratulate our ShoreTel Fan-of-the-Month for March, 2016: Ben Christensen, a ShoreTel enthusiast. Ben is the vice president and CIO at Weber State Credit Union, which is located in Ogden, Utah and has 10,000 members and a staff of 43 employees. During the...
cloud phone system
February 18, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s inevitable that your traditional, trusted phone system will eventually show signs of age or weakness. Perhaps it isn’t flexible enough to keep up with the needs of your business as you add branch offices or move applications to the cloud, or is becoming unreliable with more dropped calls and...
Millennial Collaboration Tools
February 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you have any doubt that technology tools like instant messaging and Web conferencing are the future of workplace collaboration, consider this: the Millennial generation was expected to surpass Baby Boomers in the workplace before the end of 2015. Already, their numbers exceed those of Generation...
ShoreTel Unified Communications Chervon China
January 08, 2016
Written by Joe Tam, Area Sales Manager, North Asia
Helping Chinese companies to cut the cost of doing business in international markets The Canadian communications philosopher Marshall McLuhan was spot on when he coined the term Global Village and predicted the virtual elimination of geography. Yet a result of this Global Village is the challenge...
New Jersey Shares ShoreTel Connect CLOUD
January 07, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
We’re pleased to introduce and congratulate our ShoreTel Fan-of-the-Month for January 2016, Kimberly Warrick , Director of Client Services at New Jersey Shares. Warrick was instrumental in pushing for the migration from ShoreTel Sky to ShoreTel Connect CLOUD soon after it was released. You were...
New Jersey Shares ShoreTel Connect CLOUD
January 04, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
When it comes to keeping the lights, heat and phone on, New Jersey Shares ensures families can do so in the Garden State by helping to pay utility bills. So for New Jersey Shares, answering the phone is essential to responding to important requests. That’s why the organization has relied on...
ShoreTel Nonprofit Cloud Communications
December 08, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
At the heart of every nonprofit is a mission that must be balanced with budget allocated to fulfill the mission. Though often donors are enraptured by the potential they see, they’re also more inclined to support nonprofit organizations that use their money wisely, keeping overhead low and...

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