Skip to main content

You are here

Welcome to the ShoreTel Blog

cloud UC emerging technology
August 29, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
IT teams are no strangers to change, but technology is advancing at such an accelerated pace that it can be a challenge to keep up, much less leap ahead. Plus, it’s all too easy for technology “tipping points” to become “tripping points” if companies don’t learn how to navigate the constant change...
Read More
|
guide to moving to the cloud
August 24, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’re planning to move your telecommunications to the cloud, you may be feeling a little stressed. That’s especially true if you’re transitioning from a legacy on-premises phone system. But have no fear. These seven steps will help you become familiar with the process and alleviate any...
phone system scalability
August 17, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or...
switching to a cloud phone system
August 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
On the fence about switching from an on-premises phone system to cloud communications? Although an increasing number of businesses are grappling with the same question, many others have evaluated both options and decided to adopt the cloud. Here’s why they say the switch makes sense. 1. Simplifies...
cloud based phone system
August 09, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Most enterprises are leveraging cloud services in some capacity. Among the most common uses is data storage, but what about communications? Recent research from IDC finds that while IT spending for on-premise infrastructure is still high (above 50% in 2016), it’s declining as more enterprises shift...
B2B buyer's journey
August 08, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Many B2B organizations are making headway on their digital transformations, with the early adopters beginning to see notable improvements on efficiency and employee productivity. But it’s interesting to note that the majority of B2B organizations have focused their digitization efforts more on...
chatbot call center
August 02, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Technologies such as machine learning and artificial intelligence are changing the way businesses operate, enabling more automation and deeper analytics. But nowhere are robots more compelling than in the digital workplace. From 24/7 customer service and fewer human errors to less dependency on...
migrate to cloud phone system
July 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
By now, it’s pretty obvious that cloud computing is more than just hype. Today, 70% of organizations have at least one application in the cloud, according to IDG’s 2016 Enterprise Cloud Computing Survey. However, 56% are “still identifying IT operations that are candidates for cloud hosting.” This...
IoT business applications
June 29, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
With IoT and big data, consumer expectations for service are changing – and rapidly. Customers engage with businesses through more channels than ever, and they’re demanding faster and more efficient service. But organizations now have the ability to leverage vast amounts of data gathered from...
Categories: Blog, Cloud Communications
Summit App Challenge for voice & SMS applications
June 27, 2017
Written by Theresa Larkin, Sr. Solutions Marketing Manager
ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS solution. Participants had one week to build an app and team members from every department and skill level got involved – including both experienced...

Pages

Type a keyword into the box above, then press Enter.