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Welcome to the ShoreTel Blog

Happy woman shopping online
March 21, 2017
Written by Pam Bednarczyk, Content Marketing Manager
It’s not unusual to see conflicting priorities in the C-suite. While elevating the customer experience is a top priority for both the CMO and COO, the CIO must ensure that new technologies desired by line of business managers measure up to security standards and are within budget. In addition, the...
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illustration of a cloud network
January 25, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s time to make a change, many IT departments mull the pros and cons of keeping their...
Businessman taking a heart out of his sport coat pockent
January 19, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you’ve have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost effective, customer service process. How?...
Migrating to the Cloud? 3 Reasons to Start with Your Phone System
December 15, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
As more businesses adopt cloud-based solutions, their IT managers face the practical challenge of how to execute the transition. If you’re an IT manager looking to save time, simplify maintenance and get the most from your cloud investments, it makes sense to focus on migrating one service at a...
cloud computing conceptual image
December 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Thanks to advantages such as scalability, expense reduction and streamlined administration, it’s easy to see why more and more organizations are turning to the cloud for their business communications needs. In fact, a recent No Jitter cloud communications survey of enterprise IT professionals found...
Keyboard with a SAVE TIME key
November 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra hour of time won’t help much...
How Cloud Communications Help SMBs Shine
September 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As a small or mid-sized business (SMBs), no one has to tell you about the expanse of the competitive universe. Now more than ever, whether you’re competing against enterprise giants or the shop around the corner, you must employ all the means necessary to differentiate your business and succeed in...
ShoreTel's 20th Anniversary
September 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In human terms, a 20-year-old is still considered relatively young. But in the fast-changing world of technology, a communications company’s ability to thrive and grow for two decades is quite an accomplishment and frankly, a reason to celebrate. And that’s exactly what ShoreTel employees will be...
Moving to the Cloud: Why Your Phone System is a Great Place to Start
September 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In its projections for cloud services, Gartner sees a widely expanding market. The analyst firm says the overall public cloud market will grow by 16.5% and be worth $204 billion by the end of 2016. In addition, the markets for Software as a Service (SaaS), Platform as a Service (PaaS) and...
ShoreTel Hosted Voice Peaks Partner Interest in Australia
August 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Note: The following article, authored by Casey Houser , originally appeared in the August 4, 2016 edition of Unified Communications . As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to think of the UC market mostly through the eyes of a...

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