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Welcome to the ShoreTel Blog

migrate to cloud phone system
July 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
By now, it’s pretty obvious that cloud computing is more than just hype. Today, 70% of organizations have at least one application in the cloud, according to IDG’s 2016 Enterprise Cloud Computing Survey. However, 56% are “still identifying IT operations that are candidates for cloud hosting.” This...
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cheap phone system
July 17, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Many businesses have adopted a “set it and forget it” mentality when it comes to their phone system. Yet today’s fast-paced environment demands agility and adaptability, leading many firms to consider a cloud-based phone solution. But there’s another major reason to deploy cloud communications...
IoT business applications
June 29, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
With IoT and big data, consumer expectations for service are changing – and rapidly. Customers engage with businesses through more channels than ever, and they’re demanding faster and more efficient service. But organizations now have the ability to leverage vast amounts of data gathered from...
Categories: Blog, Cloud Communications
Summit App Challenge for voice & SMS applications
June 27, 2017
Written by Theresa Larkin, Sr. Solutions Marketing Manager
ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS solution. Participants had one week to build an app and team members from every department and skill level got involved – including both experienced...
June 14, 2017
Written by Frederic Gillant, Vice President & Managing Director APAC, ShoreTel
It was with much anticipation that we officially launched ShoreTel Connect CLOUD in Australia at partner-focused events in Melbourne and Sydney last week! ShoreTel Executives Discuss Cloud Market at Partner Events At the two events hosted by ShoreTel CEO Don Joos, more than 60 partners throughout...
digitization of B2B companies
June 08, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Digital is part of everyday life, which means all companies and industries need to have a digital strategy to remain competitive. Yet, new research from McKinsey shows that B2B companies fall short of B2C companies when it comes to digital advancements. While B2B companies face more challenges when...
Categories: Blog, Cloud Communications
Image of people walking to and from revolving doors
June 07, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’ve noticed the workplace is undergoing something of an upheaval lately, you’re not alone. In announcing its latest State of the American Workplace survey, Gallup declared “[it’s] changing at a dizzying pace.” New technologies and processes are emerging constantly, reshaping the way we...
hands working on a laptop computer with map of world
May 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective...
image of question mark
May 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
​ The best way for companies to keep their customers coming back is to resolve problems on the first contact. More than 80% of consumers who switched from one provider to another because of poor service said they would have stayed if their issue had been addressed on the first try, according to...
photo of a tipped scale to symbolize justice
May 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Expectations for cloud communications have been high for several years, and for good reason: Benefits include increased productivity, greater collaboration and lower costs, just to name a few. Cloud adoption rates support the hype. Businesses have been moving steadily and consistently toward cloud-...

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