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Welcome to the ShoreTel Blog

hands working on a laptop computer with map of world
May 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective...
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image of question mark
May 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
​ The best way for companies to keep their customers coming back is to resolve problems on the first contact. More than 80% of consumers who switched from one provider to another because of poor service said they would have stayed if their issue had been addressed on the first try, according to...
photo of a tipped scale to symbolize justice
May 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Expectations for cloud communications have been high for several years, and for good reason: Benefits include increased productivity, greater collaboration and lower costs, just to name a few. Cloud adoption rates support the hype. Businesses have been moving steadily and consistently toward cloud-...
hand drawing of an organization chart
May 09, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in charge of rolling out your company’s new communications technology, it’s important to remember that you can’t do it all by yourself. It takes a team to launch a new digital initiative. So before you even begin planning, identify the people who will play pivotal roles in helping you...
African American businessman
May 04, 2017
Written by Pam Bednarczyk, Content Marketing Manager
What’s high on the CIO’s priority list for the coming months? According to the 2017 Gartner CIO Agenda Survey , it’s digitization – the use of digital technologies to change a business model and provide new revenue and value-producing opportunities. Gartner gathered data from 2,598 CIO respondents...
Two metal gears to demonstrate change versus old habits
May 03, 2017
Written by Pam Bednarczyk, Content Marketing Manager
If you’re about to roll out new communications technology, you may be interested in learning more about how the basal ganglia works. The basal ganglia is part of the brain, and a brief foray into neuroscience will explain why it has the potential to help you increase user adoption. The Power of...
Multiple hands touching the cloud
April 27, 2017
Written by Pam Bednarczyk, Content Marketing Manager
In the not-so-distant past, workplace collaboration meant sending hard copies of documents around the office and discussing the status of a project around a conference table. Then, a couple of decades ago, innovations such as word processing, spreadsheet software and the Internet introduced us to...
Illustration of multiple desktop functions performed by cloud apps
April 25, 2017
Written by Gary Gould, EMEA Marketing Director, ShoreTel
As a sequel to the 2016 United Kingdom and Ireland (UKI) Partner Forum and ShoreTel Connect CLOUD launch roadshows, the cloud-based theme continued with an event that was once again high above the London skyline. On April 6 th , more than 80 partners and 120 attendees attended the 2017 ShoreTel UKI...
Happy woman shopping online
March 21, 2017
Written by Pam Bednarczyk, Content Marketing Manager
It’s not unusual to see conflicting priorities in the C-suite. While elevating the customer experience is a top priority for both the CMO and COO, the CIO must ensure that new technologies desired by line of business managers measure up to security standards and are within budget. In addition, the...
illustration of a cloud network
January 25, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s time to make a change, many IT departments mull the pros and cons of keeping their...

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