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Welcome to the ShoreTel Blog

8 Reasons You Need a Session Border Controller
February 14, 2017
Written by Steven Johnson, President, Ingate
Session Border Controllers (SBCs) are crucial elements of ShoreTel SIP trunking deployments. But what is an SBC anyway, and how is it different from an enterprise SBC? Why is an SBC important? What is an SBC? An SBC is used to provide a secure entry point for unified communications, and to make a...
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Tags: SIP trunking
Businessman taking a heart out of his sport coat pockent
January 19, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you’ve have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost effective, customer service process. How?...
7 Ways a Flexible VoIP Phone System Drives Business Success
January 17, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
If there is one true constant, it is change. In today’s business environment, new technologies, evolving consumer behaviors and a fluctuating economy continually underscore this fact. Constant change presents real and persistent challenges for businesses of all sizes, so flexibility is key. But...
ManoByte Guest Blog: 4 Ways Today's VoIP Solutions Help Solve Common Communication Issues
November 01, 2016
Written by Amy Post, Director of Marketing, ManoByte
Think back to what your organization looked like 25 years ago. You likely are envisioning big computer screens and massive phones that were used only to take and receive calls. If you look around today, you likely see much thinner computer screens or laptops, but in many cases, that big dinosaur...
Tags: ManoByte
4 Business Insights Your Phone System is Trying to Tell You
October 05, 2016
Written by Matt Beatty, EVP Customer Success, Brightmetrics
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Brightmetrics , our experience and...
7 Steps to Take BEFORE Your Business Phone Contract Expires
September 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t do you or your company any favors. With the rate of technological change taking place and ever-...
4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW
September 01, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why: 1. Obsolete Technology -...
4 Reasons to Embrace a Hybrid Cloud Phone System
August 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago. Just...
5 Business Scenarios Where SIP Trunking Makes Sense
August 10, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for. SIP Trunking is a way to deliver telecommunication voice services over the Internet. If your current...
Introducing Our Fan-of-the-Month for August: Doug Good
August 09, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
With the lazy, hazy days of summer, our Fan-of-the-Month feature took a break in July. But it’s time to get back to business (and for some, school) in August. With that thought in mind, we’re pleased to introduce our ShoreTel Fan-of-the-Month for August 2016 – Doug Good, IT Support Coordinator for...


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