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4 Business Insights Your Phone System is Trying to Tell You
October 05, 2016
Written by Matt Beatty, EVP Customer Success, Brightmetrics
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Brightmetrics , our experience and...
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7 Steps to Take BEFORE Your Business Phone Contract Expires
September 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t do you or your company any favors. With the rate of technological change taking place and ever-...
4 Reasons to Start Looking at Alternatives to Your Current Phone System NOW
September 01, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If the contract on your current legacy on-premises phone system is coming up for renewal, you may already be considering new options. But even if you’re in the beginning or middle of your contract, you should also start examining cloud alternatives right now. Here’s why: 1. Obsolete Technology -...
4 Reasons to Embrace a Hybrid Cloud Phone System
August 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago. Just...
5 Business Scenarios Where SIP Trunking Makes Sense
August 10, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for. SIP Trunking is a way to deliver telecommunication voice services over the Internet. If your current...
Introducing Our Fan-of-the-Month for August: Doug Good
August 09, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
With the lazy, hazy days of summer, our Fan-of-the-Month feature took a break in July. But it’s time to get back to business (and for some, school) in August. With that thought in mind, we’re pleased to introduce our ShoreTel Fan-of-the-Month for August 2016 – Doug Good, IT Support Coordinator for...
How Your Business Phone Solution Can Help You Save & Grow
August 03, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Many are quick to categorize business phone services as an expense item. But perhaps it’s time to reframe that thinking. When deployed for maximum potential, your communications solution can not only lower costs, but increase revenues as well. This concept isn’t as far-fetched as you might think...
10 Business Dynamics That Scream Cloud
August 02, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Certain business dynamics are custom-made for cloud-based communications solutions. If you want to spend less time managing infrastructure and more time focusing on your core business objectives, it’s time to consider the cloud. Step back and take a fresh look at the forces affecting your business...
Onsite, Cloud or Hybrid: 4 Questions to Help You Decide
July 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Making the case for switching to a VoIP phone system is easy: Lower operational costs, powerful collaboration features and effective productivity tools make VoIP technologies very attractive. Even so, determining the best approach to deploying your business phone system requires careful thought...
5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...