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5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...
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5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
Partners Make the Perfect Back Wheel in Today's Communications Landscape
July 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
For me, summer always means following the Tour de France. It’s probably the most grueling cycling race in the world. And this year the riders will face a string of 200+ kilometer stages and punishing hill climbs that will take them through 28 high mountain passes. It’s an incredible race. And, in...
Your Next Business Phone System: 10 Dynamics That Should Dictate Your Decision
June 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
You want to replace or at least upgrade your current business phone system, but with so many choices in the marketplace today, the process can be a bit overwhelming. Do you stick with an onsite system, make the leap to the cloud, or take a blended approach via a hybrid solution? Before you begin...
[WEBINAR] Assessing Deployment Options for UC
June 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Still trying to decide which business phone system deployment option – onsite, cloud or hybrid – is the best fit for your business? Then have we got a webinar for you! Telecom analyst Jon Arnold recently published a white paper focused on the business case for each of the three deployment models...
5 Reasons SIP Trunking is Gaining Popularity
June 06, 2016
Written by Pam Bednarczyk, Content Marketing Manager
SIP trunking is a way to deliver voice and media over the Internet. If your business phone system, or PBX, can connect to the Internet and use the SIP protocol to make calls over the Internet, then SIP trunking can be a means of delivering high quality, reliable digital voice services for your...
ShoreTel CEO Don Joos Throws Out First Pitch at Miller Park
May 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel's in the Big Leagues! As CEO, Don Joos is ShoreTel’s number one pitchman. But on May 19, Don stepped his game up a notch as he threw out the first pitch to one of the company’s newest customers – the Milwaukee Brewers -- at Miller Park in Milwaukee. Take a look: Don’s major league pitching...
3 Customer Experience Metrics That Will Change Your Game
May 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Never underestimate the value of happy customers. According to Forrester Research , companies that provide a superior customer experience grow faster by a range of metrics than those who don’t, develop greater loyalty among customers and can charge a premium for their products and services. In...
3 Way SIP Trunking Fosters Business Growth
May 17, 2016
Written by Pam Bednarczyk, Content Marketing Manager
SIP trunking is a great way to gain cloud benefits while maintaining control over your onsite communications solution. But did you know that it can also foster business growth? It’s true. By making it easier for a company to scale, manage telecom needs and invest in new opportunities, SIP trunking...
How to Pick the Right UC Capabilities for Your Team
May 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
As you define the requirements for your new unified communications (UC) solution, it’s important to identify the capabilities that fit best with how your team works. Why? Because rolling out the right features and apps will have a direct impact on adoption rates which, in turn, will maximize use of...

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