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Welcome to the ShoreTel Blog

July 12, 2017
Written by Tim Prugar, Director of Customer Success, Next Caller
The Next Caller origin story hinges on a single customer service mistake – a misspelled last name. Our CEO, Ian Roncoroni, had his name misspelled as “Ron Coroni” on a rental car reservation. He ultimately lost the reservation because the company could not locate the record and ended up missing the...
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technology user adoption
June 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
The successful deployment of communications technology relies on one critical factor: high user adoption. As IT leaders and CIOs are keenly aware, significant time, money and resources are devoted to the rollout of new technologies. And yet, even the most promising deployments can fizzle in the...
virtual meeting
June 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Virtual meetings get a bad rap. There’s a misperception out there that it’s more difficult to get things done or gain consensus on major issues if everyone isn’t together in the same room. Plus, as the arguments go, the tendency for attendees to crosstalk and multitask is higher, and there’s...
Image of people walking to and from revolving doors
June 07, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’ve noticed the workplace is undergoing something of an upheaval lately, you’re not alone. In announcing its latest State of the American Workplace survey, Gallup declared “[it’s] changing at a dizzying pace.” New technologies and processes are emerging constantly, reshaping the way we...
Three Ways to Protect Customer Privacy While Leveraging Big Data
May 25, 2017
Written by Tim Prugar, Director of Customer Success
​ In this day and age, it is growing increasingly difficult to have an interaction with a brand or product that isn’t in some way driven by data. Big Data drives the advertisements we see, the cabs we hail, and even the prices of flights we take. The dependence on Big Data to drive marketing and...
hands working on a laptop computer with map of world
May 23, 2017
Written by Pam Bednarczyk, Content Marketing Manager
The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective...
image of question mark
May 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager
​ The best way for companies to keep their customers coming back is to resolve problems on the first contact. More than 80% of consumers who switched from one provider to another because of poor service said they would have stayed if their issue had been addressed on the first try, according to...
The ShoreTel Teamwork Social Media Contest
May 16, 2017
Written by Pam Bednarczyk, Content Marketing Manager
On May 2, we kicked off a social media contest seeking the best tips and ideas to improve personal or team productivity at work. Lots of great suggestions were shared on our ShoreTel social channels, but one resonated with all of our judges thanks to its practical, easy-to-implement advice: “Don't...
photo of a tipped scale to symbolize justice
May 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager
Expectations for cloud communications have been high for several years, and for good reason: Benefits include increased productivity, greater collaboration and lower costs, just to name a few. Cloud adoption rates support the hype. Businesses have been moving steadily and consistently toward cloud-...
A group photo of 5 multi-ethic Millennials
May 10, 2017
Written by Pam Bednarczyk, Content Marketing Manager
With more Millennials in the workplace than any other generation, it’s inevitable that corporate culture will change – and swiftly. In fact, this generation’s influence is being felt already. According to the Wall Street Journal , the Millennial force is forcing businesses to rethink the...

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