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Canadian Hospital Keeps Life-Saving Communication Lines Open with ShoreTel Solutions

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With an organizational vision of delivering exceptional care to every person every time, it’s no wonder Georgian Bay General Hospital (GBGH) recently achieved 95.8 percent in Accreditation Canada’s standards for excellence. With two sites located in the municipalities of Midland and Penetanguishene, GBGH is a 116-bed hospital that serves a population base that swells from 55,000 to more than 150,000 when seasonal residents return. To ensure reliability of life-critical communications, Georgian Bay General Hospital needed to replace its end-of-life phone system.

ShoreTel UC gives Georgian Bay a highly scalable and flexible VoIP phone system that delivers the comprehensive feature set and the life-critical reliability and continuity that the hospital needs including ShoreTel IP Phones, ShoreTel Voice Switches, Kirk Wireless Server SIP solutions, ShoreTel Communicator, and ShoreTel Director. The benefits have included:


  • Greater reliability and business continuity

  • Lower operating expense

  • Simplified and reduced administration effort

  • Improved visibility into system health and performance

  • Increased user productivity

  • Enhanced customer service


“There were a number of factors that we considered as we looked at the different phone systems, but ultimately ShoreTel won out based on its reliability, redundancy, uptime, ease of administration and end-user acceptance of the phones and the unified communications client.” —Jackie McLauchlin-Welch, Communications & Engagement Director, Georgian Bay General Hospital

Read the full case study here.