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Canadian Customer Counts on ShoreTel for Improved Communications

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When it comes to accounting firms in Canada, BDO has their market’s number. Headquarters in Toronto, Ontario, BDO is one of Canada’s largest accounting services and advisory firms. The company’s 99 offices across Canada offer a wide range of financial services and strategies to a highly diverse clientele, which includes owner-managed businesses, large enterprises, mid-market public companies, community organizations, non-profit agencies and professional firms.

"We liked where ShoreTel is going with its mobility features and ease of integration. ShoreTel also provided a proper unified messaging solution that provided full integration with the desktop, such as directory access and email integration with Microsoft Outlook." - Claude Vezina, Manager - National Telecom at BDO Canada.


As its workforce becomes increasingly mobile, BDO needs a phone system that ensures all client calls reliably reach the company’s accounting professionals wherever they are, seamlessly moving their offices whether they are working at home, at a client site, or on the road. When the firm decided to move its national headquarters to a new location, it decided to standardize on the ShoreTel UC system to provide the necessary agility in a contemporary and dynamic business climate.

Since the rollout, they’ve counted on ShoreTel to help them resolve the communication challenges they were facing. The benefits they’ve seen since rolling out ShoreTel are numerous, including:

  • ShoreTel Office Anywhere gives BDO’s mobile workforce seamless access to all ShoreTel capabilities from anywhere and lets them see messages at a glance from their BlackBerries.
  • With ShoreTel’s high reliability and advanced call handling, important client calls always get through.
  • ShoreTel delivers lower costs all around: capital equipment, implementation and training, user licenses and post-implementation support.



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