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California University Displaces Cisco to Save $533,000 over Five Years

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Established in 1902, Point Loma Nazarene University (PLNU) comprises a forward-thinking staff and more than 3,500 students. The school offers more than 50 undergraduate areas of study, and regional centers for its graduate programs. PLNU is nationally recognized for its leadership in sustainability, and debate championships, as well as other significant achievements. The IT department at PLNU was operating a legacy Nortel PBX system that only provided a limited set of features, along with a small Cisco VoIP implementation that amounted to 20 percent of the total communication system. After maintaining the Cisco phone environment for six years, the VoIP equipment needed to be upgraded. Following a deeper evaluation of replacement costs and ongoing maintenance expense, the IT department at PLNU decided to re-examine its VoIP strategy.

PLNU chose a ShoreTel Unified Communications (UC) Solution that includes ShoreTel Communicator, ShoreTel e911 Notification Application, ShoreTel Enhanced Paging, 1,000 ShoreTel IP Phones, and the licensing and switching necessary to support the main campus and all remote locations. Benefits include:

  • Cost Savings of US$533,000 over 5 years
  • Simplified administration and no need to hire expert phone staff
  • Broadcast capabilities and emergency 911 notification deployment
  • Unified, reliable collaboration tools for better customer service

“After a thorough evaluation, we selected ShoreTel over the other vendors. ShoreTel really stuck out as the obvious choice for us because it met our needs for separating VoIP from network infrastructure, providing built-in redundancy, simplifying administration, and lowering initial and ongoing cost.”—Corey Fling, Director, Network Services / Telecom at Point Loma Nazarene University