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Best in UC: ShoreTel Completes M5 Acquisition, Expands Cloud Capabilities

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ShoreTel expanded its ability to provide hosted and cloud-based unified communications (UC) solutions this week as it closed an acquisition of M5 Networks. At the same time, ShoreTel announced the release of M5 Communicator, a desktop application that offers a wide range of UC features for M5 users.

With the addition of M5’s hosted UC solutions to its portfolio, ShoreTel can offer both on-premise and hosted voice-over-IP (VoIP) and UC solutions. This will enable ShoreTel to attract new customers, open new channels, and increase revenue streams at a time when companies are increasingly considering cloud-based services.

“Purchasing an established provider of hosted communications and contact center services is a game-changing move that promises to differentiate ShoreTel significantly from its traditional competitors in the market for UC and contact center solutions,” said analyst Brian Riggs of Current Analysis.

Read More at Best in UC.