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Australian Recruitment Company Peoplebank Hires ShoreTel and Realizes a Fast ROI

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The recruiters at Peoplebank, Australia’s largest ICT recruitment company, make high volumes of calls to candidates spread out across the country, overseas and often on cell phones. Gerard Hughes, national IT manager, indicated the company was spending 80 percent of its telephony costs on mobile phone calls, a cost that directly impacted the bottom line. With operations across Australia and offices in Singapore and Hong Kong, Peoplebank’s communications systems were costly to maintain and inhibiting business agility, competitiveness and regional growth plans.

Peoplebank recently selected the ShoreTel unified communications platform and saw immediate savings of up to 40 percent on its telco costs, leading to a quick ROI. Added to this are the intangible benefits resulting from increased collaboration, and a reduced TCO thanks to the ease of administration and scalability of the system.

It was a planned office move in Melbourne that was the catalyst for Peoplebank to consider telephony replacement. The company didn’t want to relocate its existing digital PABX, which was nearing end-of-life and providing the company with limited telephony functionality. After deploying ShoreTel in Melbourne, the acquisition of Sydney-based Porterallen and a proposed expansion into Asia created an opportunity to deploy a telecommunications solution that would also significantly reduce its national and international telephony costs.

And as hoped, one of the major benefits of the ShoreTel implementation has been the reduction in costs associated with telephony. Peoplebank now has predictable monthly costs for telephony, simplifying its budgeting process and allowing funds to be freed up to invest in other technology projects and initiatives.

By consolidating onto a standard UC platform across the entire business, Peoplebank has significantly reduced support and maintenance contracts associated with running separate PABXs in each of its offices. And the ongoing operational expenses of the new environment have also been pared back thanks to ShoreTel’s single image UC platform. For more info on the benefits realized by Peoplebank read the full case study.