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Welcome to the ShoreTel Blog

image of connected data points
December 02, 2016
Written by Rick Barbosa, Senior Vendor Business Manager, Ingram Micro
The growing adoption of “anytime, anywhere” work styles is driving businesses of all sizes to demand access to content and collaboration tools across multiple devices, including desktop computers, laptops, smartphones and tablets. Unified Communications & Collaboration (UCC) addresses this...
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Tags: Ingram Micro
Office workers wearing headsets
December 01, 2016
Written by Paula Dymond, NA Distribution Marketing Manager, Jabra
UCaaS (Unified Communications as a Service) platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees? Most businesses haven’t had much experience with...
Tags: Jabra
SJS Solutions ShoreTel Guest Blog
November 29, 2016
Written by Stephen Pace, CEO, SJS Solutions
With billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved? Here’s our take on it…. How many agents left your contact center in the last 12 months? The year before...
Xima Software Chronicall
November 28, 2016
Written by Jon Florence, Director of Sales, Xima Software
In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation process, or what is my cost as a reseller and...
Female customer service agent on phone
November 22, 2016
Written by Mathews Manaloor, President & CEO, TriVium
Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer experience as growth is determined by how customers experience a brand during...
Tags: TriVium
Worried Businessman
November 21, 2016
Written by Michele Durban , Director, Corporate Marketing, StarLeaf
The marketing message from practically every video conferencing manufacturer is, “It’s easy. Our stuff, well, anyone can use it.” The problem is, in most cases, it’s easy only after you’ve called the IT guy in to set the call up, test all the connections, and make sure everything is working. To...
Map of the world connected and lit up by data points
November 17, 2016
Written by Lawrence Ebringer, CMO, InSpeed Networks
Whilst enterprise computing and communications is evolving, corporate networking is undergoing a major sea-change. Enterprise computing, communications and networking are changing. Mission-critical applications have moved out of corporate datacenters and now live in the cloud. Customer Relationship...
Tags: InSpeed
Research Report
November 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in the process of researching unified communications (UC) and want to gain additional insights to assist you in the decision-making process, check out our recent webinar entitled, “ UC Deployment Options: Getting The Most Value, Flexibility and Choice .” ShoreTel CMO Mark Roberts explores...
Physician speaking on phone while looking at computer
November 15, 2016
Written by Marc Davis, Senior Product Manager, Contact Center, Spok
Contact center staff do so much more than field calls in today’s modern hospital. Healthcare contact centers have evolved from siloed call centers to multi-functional communications hubs. They touch virtually every area of the hospital. Their expanded responsibilities, including their vital role in...
Tags: Spok
ScanSource logo
November 10, 2016
Written by Brian Cuppett, Vice President of Merchandising, ScanSource Communications
ScanSource focuses on adding value to our ShoreTel resellers in many ways. We invest our time and energy in marketing and enablement programs for our partners such as customized marketing packages, strategic marketing planning, lead generation and more. Here is a look at trends and hot tips to help...


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