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Analyst Perspective on Enghouse Interactive: Ventana Research

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The force (sponsor) behind ShoreTel Champion Partner attendees ability to enter their hotel room this year, Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world’s most comprehensive portfolio of interaction management solutions including contact center, attendant console, IVR and call recording solutions that support any telephony environment, on-premise or in the could.

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Richard Snow, VP and Research Director of Ventana Research, has posted two blog entries about Enghouse Interactive in the last few months. The first post, “Enghouse Expands Its Portfolio of Contact Center Vendors” discusses the hosted and premise-based contact center offerings from Enghouse Interactive. He concludes the article, saying:“Enghouse Interactive is the company to watch, with some interesting products that, if successful, will match up to the way our research suggests the interaction management market is moving”.

- Richard Snow, Ventana Research

The most recent post, “Enghouse Interactive Contact Center Products Offer a Range of Capabilities” provides a deeper look at the Enghouse Interactive product portfolio. He concludes his article with the following:

“Enghouse Interactive has built a varied portfolio of stand-alone products that support interaction handling. There is evidence that it is beginning some rationalization, which in order to compete successfully in the market I feel is inevitable, so that it can maintain the level of investment required to keep each product competitive. In the short term, companies looking to improve interaction-handling should evaluate Enghouse’s products on their own merits and, as I will, keep asking questions about the future roadmap”.

- Richard Snow, Ventana Research

>> Learn more about Enghouse Interactive’s interaction management portfolio.

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