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Welcome to the ShoreTel Blog

Onsite, Cloud or Hybrid: 4 Questions to Help You Decide
July 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Making the case for switching to a VoIP phone system is easy: Lower operational costs, powerful collaboration features and effective productivity tools make VoIP technologies very attractive. Even so, determining the best approach to deploying your business phone system requires careful thought...
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5 Trends to Consider When Researching Business Phone Solutions
July 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Planning for your business communications cannot be done in a vacuum. To improve both employee productivity and the customer experience, you need to look at the bigger picture. Beyond your company’s internal strategic objectives, be sure to incorporate insights regarding changing external dynamics...
6 Ways Unified Communications Improves Efficiency & Profitability
July 26, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Time is money. So, how much time / money do your employees spend in meetings? Chances are, it’s more than you think. According to research conducted by management consultants Bain & Company , about 15% of an organization’s collective time is spent in meetings. That percentage has risen steadily...
Employee Engagement
July 21, 2016
Written by Katherine Mancuso, Vice President of Human Resources
The following article originally appeared in the June 2016 edition of Silicon India magazine. Engagement is a word that has multiple meanings. But in my eyes as a vice president of human resources, focusing on employee engagement is something the best companies to work for pay close attention to...
Categories: Guest Post
5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
ShoreTel Business Meeting Challenge Yields Surprising Insights
July 14, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Business meetings are a general waste of time, right? Wrong. At least according to recent findings from the ShoreTel Build a Better Meeting Challenge. The Build a Better Meeting Challenge is an online survey that asked participants about their business meeting experiences. Data gathered from more...
Categories: Blog
When Digital Marketing Crosses the Line
July 12, 2016
Written by Mark Roberts, Chief Marketing Officer
Today’s marketing tools give us the ability to connect with our target audience in new and engaging ways, the likes of which are limited only by our imaginations. As a result, it’s getting easier than ever to reach deep into an organization with a variety of approaches, but… … how far is too far?...
Categories: Blog, Market Perspective
Healthy Staff = A Healthy Business
July 11, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Most people dread moving offices. But, when ShoreTel recently shifted to new premises in Melbourne, it turned out to be one of the best decisions we’ve ever made. Sure, it’s nice to be in a new space with room to grow. But the biggest benefit is actually something we don’t have so much of – car...
Categories: Guest Post
Does Your Phone System Have What It Takes To Support Remote Workers?
July 08, 2016
Written by Pam Bednarczyk, Content Marketing Manager
More businesses are accepting – even embracing – the virtual workforce. Since the mid-90s, technology has broken down the barriers to telecommuting and the number of employees working virtually continues to rise steadily. According to polling company Gallup , 37% of U.S. workers say they...
Turning the Contact Center Into a Competitive Advantage
July 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Today’s contact centers play a vital role in managing customer relationships from start to finish. Since it is central to the overall customer experience, more companies are recognizing that a well-run, well-equipped and well-staffed contact center can help to differentiate a business and become a...