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image of a handshake between two men
January 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
There’s a simple reason providing customers with exceptional experiences should be a top priority – it consistently leads to more loyal customers and higher revenues. But delivering on the promise of stellar service is challenging, especially as digital technologies raise customer expectations even...
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7 Ways a Flexible VoIP Phone System Drives Business Success
January 17, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
If there is one true constant, it is change. In today’s business environment, new technologies, evolving consumer behaviors and a fluctuating economy continually underscore this fact. Constant change presents real and persistent challenges for businesses of all sizes, so flexibility is key. But...
Woman at laptop on video conference with several coworkers
January 12, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Business change is often driven by technological change, and workplace communications are no exception. Digital connections have transformed how we interact with colleagues and customers. Where we once simply swiveled around in our chair to discuss a project with team members, we now send emails,...
Service Agent with headset using cell phone
January 11, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
As the bar for customer experience rises, does your contact center have the capabilities needed to adapt to changing expectations? In the past, customers simply dialed a number to get help, ask a question or order a product. But as many businesses know all too well, this is no longer true. Today,...
The best way to predict the future is to create it
January 10, 2017
Written by Eugenia Corrales, Senior Vice President of Solutions Group, ShoreTel
Note: This article originally appeared in VMblog.com on December 27, 2016. As UCaaS, Unified Communications as a Service, continues to expand, both globally and into the enterprise, the technology in maturing and meeting broader business needs. Some of the changes that I expect to see in 2017...
man videoconferencing
January 05, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Thanks to the nature of work in the digital age, there’s a good chance you’re reading this in your home office, at the airport or while working in your local coffee shop. As technology continues to untether us from the traditional desk and office, working remotely has become increasingly common. In...
Woman looking into crystal ball with man watching
January 03, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
The New Year typically brings with it a slew of predictions that may or may not come to pass. With that thought in mind, the SlideShare below takes a look back at some of the worst technology predictions of all time. The takeaway for those looking to learn from history? Keep an open mind to new...
Happy man on cell phone
December 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Sam Walton, the founder of Walmart, once declared, “The goal as a company is to have customer service that is not just the best, but legendary.” Inspiring as that may be, what does a company actually need in order to deliver exemplary customer service, the kind that produces happy and loyal...
Young man doing online shopping
December 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Customers want fast, easy answers to their questions, and they prefer seeking them through channels that provide the least amount of friction, writes Forrester analyst Kate Leggett. Thus, they often turn to self-service options first, making this one of the most important components of the overall...
cell phone in outdoor winter scene
December 22, 2016
Written by Pam Bednarczyk, Content Marketing Manager
This year’s holiday message is simple and sincere. From our ShoreTel family to yours, we extend our best wishes for a wonderful holiday season and a new year filled with peace and happiness.
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