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Xima Software Chronicall
November 28, 2016
Written by Jon Florence, Director of Sales, Xima Software
In order to truly understand the Voice of the Customer you must first think like the customer and understand they are going to view your solution differently than you do. For instance, Xima Partners may focus and ask questions like how easy installation process, or what is my cost as a reseller and...
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Female customer service agent on phone
November 22, 2016
Written by Mathews Manaloor, President & CEO, TriVium
Customer experience is a major driving force and a game changer for businesses in 2017, and a lot of businesses are adapting to the changing trends. According to Gartner, 89% of businesses will compete mainly on customer experience as growth is determined by how customers experience a brand during...
Tags: TriVium
Worried Businessman
November 21, 2016
Written by Michele Durban , Director, Corporate Marketing, StarLeaf
The marketing message from practically every video conferencing manufacturer is, “It’s easy. Our stuff, well, anyone can use it.” The problem is, in most cases, it’s easy only after you’ve called the IT guy in to set the call up, test all the connections, and make sure everything is working. To...
Map of the world connected and lit up by data points
November 17, 2016
Written by Lawrence Ebringer, CMO, InSpeed Networks
Whilst enterprise computing and communications is evolving, corporate networking is undergoing a major sea-change. Enterprise computing, communications and networking are changing. Mission-critical applications have moved out of corporate datacenters and now live in the cloud. Customer Relationship...
Tags: InSpeed
Research Report
November 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re in the process of researching unified communications (UC) and want to gain additional insights to assist you in the decision-making process, check out our recent webinar entitled, “ UC Deployment Options: Getting The Most Value, Flexibility and Choice .” ShoreTel CMO Mark Roberts explores...
Physician speaking on phone while looking at computer
November 15, 2016
Written by Marc Davis, Senior Product Manager, Contact Center, Spok
Contact center staff do so much more than field calls in today’s modern hospital. Healthcare contact centers have evolved from siloed call centers to multi-functional communications hubs. They touch virtually every area of the hospital. Their expanded responsibilities, including their vital role in...
Tags: Spok
ScanSource logo
November 10, 2016
Written by Brian Cuppett, Vice President of Merchandising, ScanSource Communications
ScanSource focuses on adding value to our ShoreTel resellers in many ways. We invest our time and energy in marketing and enablement programs for our partners such as customized marketing packages, strategic marketing planning, lead generation and more. Here is a look at trends and hot tips to help...
Keyboard with a SAVE TIME key
November 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra hour of time won’t help much...
Happy Female Call Center Agent Speaking with Customer
November 08, 2016
Written by Tim Zarkovacki, Solutions Architect, Palitto Consulting Services
"Thank you for calling Acme Company. What is your account number?" Have you heard this on the other line before? If so, you know how frustrating it is when the company you're calling doesn't know who you are. What if you instead heard, "Thanks for calling in today, Mr. Smith! Are you still having...
OakSI Guest Blog for ShoreTel
November 03, 2016
Written by Laura Emm, PR, OakSI
In an office overlooking the vast, rolling fields of Buckinghamshire, UK, you may not expect to find the operations centre for one of the leasing specialist foreign exchange consultancy firms, who, each year, help their customers manage $1 billion. International FX (IFX) began as a two-person...

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