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Welcome to the ShoreTel Blog

Key Components to Finding Your Best Unified Notification Solution
October 18, 2016
Written by Sydney Hirshberger, Marketing Communications Associate, Syn-Apps, LLC
According to a report published by Markets and Markets, the demand for mass notification solutions is expected to grow from $4.16 billion in 2016 to $9.69 billion by 2021 due to the rising demand for stronger public safety protocols, business continuity, BYOD, and increasing awareness for emergency...
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Categories: Guest Post
ShoreTel Gears Up for the 2016 Gartner Symposium ITxpo
October 13, 2016
Written by Pam Bednarczyk, Content Marketing Manager
If you’re among the more than 8,500 attendees planning to attend the 2016 Gartner Symposium/ITxpo next week in Orlando, Fla., be sure to stop by the ShoreTel booth! The event, which draws CIOs and senior IT executives from across the globe, will take place Oct. 16-20 at the Walt Disney Dolphin...
Categories: Blog, Event
UC Deployment Options: Getting the Most Value, Flexibility & Choice
October 12, 2016
Written by Pam Bednarczyk, Content Marketing Manager
When it comes choosing a unified communications (UC) solution, it’s likely that the wish lists of your IT staff will vary from those of your line of business (LOB) managers. Among other things, an IT team wants a UC solution that’s easy to implement, integrate and administer. LOB managers, however...
9 Low-Cost Ways to Keep the Spirit of Customer Service Week Alive in Your Contact Center
October 10, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Customer Service Week 2016, the annual celebration that recognizes the importance of customer service and the people who deliver it, is a not-so-distant memory now. But if all went as planned, chances are that you and your employees might still be basking in all the good vibes generated by the...
How To Eliminate Wasted Time in the Contact Center
October 06, 2016
Written by Pam Bednarczyk, Content Marketing Manager
With volumes increasing across all of the contact center’s communications channels, improving agent efficiency and quality will be a high priority for businesses over the next several years. While meeting this challenge may be easier said than done, today’s managers have more options than ever...
4 Business Insights Your Phone System is Trying to Tell You
October 05, 2016
Written by Matt Beatty, EVP Customer Success, Brightmetrics
Telephone calls represent the most common point of communication with customers for most organizations. This channel of engagement should be a key area of focus for mining the business intelligence available that could optimize your customer experience. At Brightmetrics , our experience and...
12 Inspiring Quotes to Kick Off National Customer Service Week
October 03, 2016
Written by Pam Bednarczyk, Content Marketing Manager
National Customer Service Week -- an annual celebration that honors customer service and those who deliver it -- takes place this year from Oct. 3 -7. To kick off the celebration on a high note, we're pleased to offer up 12 thought-provoking insights that capture the secrets behind every...
Categories: Blog, Customer Experiences
7 Steps to Take BEFORE Your Business Phone Contract Expires
September 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In the old days (circa 2010), it might have made sense to start investigating new business phone system options just a few months before the contract came up for renewal. But today, that approach won’t do you or your company any favors. With the rate of technological change taking place and ever-...
September 28, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Boston’s Fenway Park -- home of the Boston Red Sox -- may be the oldest professional baseball stadium in the U.S. but thanks to ShoreTel, it’s now equipped with the latest state-of-the-art technology offered in the communications industry. The Red Sox baseball organization needed a modern...
3 Critical Reasons to Make SMS Part of Your Service Mix
September 27, 2016
Written by Pam Bednarczyk, Content Marketing Manager
For many people, text messaging is nothing more than a simple mobile tool that allows them to quickly communicate in real time. But for savvy businesses that want to stand out from their competitors, text messaging (a.k.a. SMS) has the potential to completely revolutionize the state of modern...

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