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Welcome to the ShoreTel Blog

Keyboard with a SAVE TIME key
November 09, 2016
Written by Pam Bednarczyk, Content Marketing Manager
With the switch back to Daylight Savings Time this past weekend, many individuals in North America and other countries worldwide like to think they’ve gained back an hour of precious time. But for the overworked, spread-too-thin IT managers of the world, even one extra hour of time won’t help much...
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Happy Female Call Center Agent Speaking with Customer
November 08, 2016
Written by Tim Zarkovacki, Solutions Architect, Palitto Consulting Services
"Thank you for calling Acme Company. What is your account number?" Have you heard this on the other line before? If so, you know how frustrating it is when the company you're calling doesn't know who you are. What if you instead heard, "Thanks for calling in today, Mr. Smith! Are you still having...
OakSI Guest Blog for ShoreTel
November 03, 2016
Written by Laura Emm, PR, OakSI
In an office overlooking the vast, rolling fields of Buckinghamshire, UK, you may not expect to find the operations centre for one of the leasing specialist foreign exchange consultancy firms, who, each year, help their customers manage $1 billion. International FX (IFX) began as a two-person...
ARN ICT Industry Awards 2016 Telecommunications Vendor of the Year
November 02, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
At a ceremony attended last month by the Australian IT Channel in Sydney, ShoreTel proudly accepted an award for Telecommunications Vendor of the Year at the ARN ICT Industry Awards 2016 . ShoreTel was recognised for its commitment to a 100 percent indirect channel strategy and the expansion of its...
ManoByte Guest Blog: 4 Ways Today's VoIP Solutions Help Solve Common Communication Issues
November 01, 2016
Written by Amy Post, Director of Marketing, ManoByte
Think back to what your organization looked like 25 years ago. You likely are envisioning big computer screens and massive phones that were used only to take and receive calls. If you look around today, you likely see much thinner computer screens or laptops, but in many cases, that big dinosaur...
Tags: ManoByte
Frederic Gillant ShoreTel Guest Blog
October 28, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
I don’t know about you, but I love movies. And not just the big blockbusters either. Some of my favourite films are the ones that the Oscars completely overlooked. That’s not to say that I think accolades are unimportant. But, I agree with Harvey Weinstein, the head of Miramax, who says he never...
Motivating Agents: How to Make Contests Your New Status Quo
October 27, 2016
Written by Kathleen Kelly, CEO & Chairman, dvsAnalytics, Inc.
Customer contact centers’ roles are paramount in today’s business, often carrying their company’s success on their shoulders. A single customer’s loyalty can lead to 10 times the value of their original purchase, and its ripple effect has a much wider reach with 69% of Americans saying they’d...
Tags: gamification
ShoreTel Halloween IVR Infographic
October 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Halloween is less than a week away! It’s a spooky time of year, but a poor IVR experience can spook your customers at any time. Don’t scare away customers and potential sales with bad IVR practices. Our infographic highlights the customer experience demons that may be hiding in your interactive...
Empowering the CIO
October 20, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Not long ago I moderated a unified communications panel at a CIO conference that was taking place in Hong Kong. To keep things interesting, the organizer conducted live-polling during the event, firing out questions every few minutes and quickly broadcasting the results. One of the first questions...
ShoreTel Wins 2016 Internet Telephony Hosted VoIP Award
October 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
ShoreTel Connect CLOUD – a unified communications solution for businesses of all sizes – has been recognized as a 2016 INTERNET TELEPHONY Hosted VoIP Award winner. The award honors services that have demonstrated innovation, unique features and noteworthy developments that improve functionality and...


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