Skip to main content

You are here

Welcome to the ShoreTel Blog

VIP Treatment Image
February 09, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Smart businesses know that today’s VIP customers aren’t simply a select group of people. They include every customer. That premise presents a new set of challenges that requires businesses to consistently deliver high-end personalized service to every person who engages with their contact center ...
Read More
|
Embrace Change Image
February 07, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Change in business has always been a constant, and getting employees to embrace change within the workplace has never been easy. But thanks to the acceleration of technological advancements, change is more rapid fire than ever before. Innovations in technology force businesses to adopt new...
Arrow blowing in wind
January 31, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
At first glance, the annual Consumer Electronics Show (CES) may seem far removed from daily business activities. But, in truth, many of the technologies showcased there each year eventually find their way into the workplace. That’s because consumer technologies have a track record of driving...
Tags: tech trends
Woman looking at screen
January 30, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
A decade ago, executives looked on video conferencing as a way to reduce escalating travel costs. Today, more compelling reasons to embrace video conferencing are gaining attention: organizational growth and competitiveness. CEOs are now looking at a mix of markets for expansion opportunities...
Female office worker speaking on phone
January 26, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
When most people hear the term, “contact center”, they envision a large, cramped office space filled with support reps or telemarketers. But don’t get caught up in semantics. Any part of your business that touches the customer -- billing, sales, customer care, help desk, etc. – is an area that...
illustration of a cloud network
January 25, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Eventually, every company needs to replace or upgrade its phone system. The reasons will range from the technology being dated and expensive to a lack of features required to advance the business plan. When it’s time to make a change, many IT departments mull the pros and cons of keeping their...
Magician's hand with wand and tophat
January 24, 2017
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Arthur C. Clarke famously said that any sufficiently advanced technology is indistinguishable from magic. That certainly seems to be the case when it comes to communications. Admittedly, it’s taken thousands of years to get to the point where human beings can talk to anyone anywhere on the planet,...
Businessman taking a heart out of his sport coat pockent
January 19, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you’ve have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost effective, customer service process. How?...
image of a handshake between two men
January 18, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
There’s a simple reason providing customers with exceptional experiences should be a top priority – it consistently leads to more loyal customers and higher revenues. But delivering on the promise of stellar service is challenging, especially as digital technologies raise customer expectations even...
7 Ways a Flexible VoIP Phone System Drives Business Success
January 17, 2017
Written by Pam Bednarczyk, Content Marketing Manager, ShoreTel
If there is one true constant, it is change. In today’s business environment, new technologies, evolving consumer behaviors and a fluctuating economy continually underscore this fact. Constant change presents real and persistent challenges for businesses of all sizes, so flexibility is key. But...

Pages

Type a keyword into the box above, then press Enter.