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Welcome to the ShoreTel Blog

4 Reasons to Embrace a Hybrid Cloud Phone System
August 25, 2016
Written by Pam Bednarczyk, Content Marketing Manager
It’s no secret that businesses are steadily increasing their investments in cloud-based technologies to support a range of applications and workloads. In fact, a recent multi-client survey by research firm IDC found 58% of organizations are embracing the cloud, up from 24% just 14 months ago. Just...
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ShoreTel Hosted Voice Peaks Partner Interest in Australia
August 24, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Note: The following article, authored by Casey Houser , orignally appeared in the August 4, 2016 edition of Unified Communications . As readers of a U.S.-based tech news site, members of this TMC unified communications community may tend to think of the UC market mostly through the eyes of a...
5 Smart Contact Center Strategies Designed to Improve the Customer Experience
August 23, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In a recent study of more than 300 contact centers from across the globe, Deloitte found that 85% of respondents viewed customer experience as a competitive differentiator, up from 62% in 2013. Accuracy and quality of information, quick access to contact center team members, and first contact...
2016 ShoreTelOne Global Partner Conference
August 18, 2016
Written by Pam Bednarczyk, Content Marketing Manager
In a few short months, there will be a lot more orange in Orlando. During the week of Dec. 5, ShoreTel’s channel partners and distributors as well as industry analysts and consultants from across the globe will descend upon the Gaylord Palms Resort in Orlando, Fla., for the 2016 ShoreTelOne Global...
What Cloud B2B Marketers Could Learn From Their B2C Counterparts
August 17, 2016
Written by Mark Roberts, Chief Marketing Officer
When it comes to the on-demand world of cloud offerings, the traditional dividing lines between Business to Business (B2B) and Business to Consumer (B2C) are beginning to blur. As a result, B2B marketers in the ‘as a Service’ (aaS) space could learn a few things from their B2C counterparts. The B2C...
Categories: Blog, Market Perspective
What Customers Want: 5 Ways Contact Center Solutions Can Help Your Agents Deliver
August 16, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Poor customer service not only costs companies in terms of goodwill and reputation; it can also do some serious damage to profits. According to the 2015 Customer Rage Survey , about $202 billion in revenue is at risk for U.S. businesses with poor customer service. The Customer Rage studies provide...
Compare IP Telephony & UCC Vendors And Assess Your Total Cost of Operation
August 11, 2016
Written by Pam Bednarczyk, Content Marketing Manager
A new white paper takes a fresh look at how businesses should evaluate costs related to IP telephony and unified communications and collaboration (UCC) technologies and, in the process, notes an important change in a standard industry term that goes beyond syntax. “Total Cost of ‘Ownership’ isn’t...
5 Business Scenarios Where SIP Trunking Makes Sense
August 10, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Cost effective, easy to set-up and scale… if you’re already sold on the benefits of cloud communications, but aren’t yet ready to make the leap, SIP trunking might be just what you’re looking for. SIP Trunking is a way to deliver telecommunication voice services over the Internet. If your current...
Introducing Our Fan-of-the-Month for August: Doug Good
August 09, 2016
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
With the lazy, hazy days of summer, our Fan-of-the-Month feature took a break in July. But it’s time to get back to business (and for some, school) in August. With that thought in mind, we’re pleased to introduce our ShoreTel Fan-of-the-Month for August 2016 – Doug Good, IT Support Coordinator for...
How a Strong Knowledge Base Supports Top-Notch Service Deliver
August 04, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Want to increase customer loyalty and overall happiness? Help your customers to help themselves. As a recent Forrester survey demonstrated, there’s a new breed of customer and a new set of customer expectations when it comes to service delivery. Today’s customers not only want accurate responses;...