You are here

Welcome to the ShoreTel Blog

ShoreTel Contact Center Director
October 09, 2015
Written by Matthew Weiner, Contact Center Solutions Architect, East Region
When you set up your ShoreTel Connect Contact Center Chat and Email, there are a number of key things you can do. I’m going to put to rest some myths and give you some important information for your “ditty bag”. Contact Center Chat Chat sessions can use the Contact Center (CC) Interactive Voice...
Categories: Contact Center
ShoreTel Cloud Phone System
October 08, 2015
Written by Chandler Harris, Content Marketing Manager
Timing, as the saying goes, is everything. And because the business environment changes rapidly, choosing the right moment to trade in your old telephony for a new cloud phone system can be risky. But certain conditions make it easy to recognize when the time is right for your company. 1. You’re...
ShoreTel Unified Communications Business Continuity
October 07, 2015
Written by Chandler Harris, Content Marketing Manager
Any failure of vital services, such as communications or software solutions, quickly results in lost revenue and often a hurt reputation. The inability to operate due to communications failure leads to delays in servicing clients and responding to customer needs, ultimately leading to decreased...
ShoreTel transportation industry unified communications
October 06, 2015
Written by Lionel Tran, Global Customer Advocacy and Reference Programs Manager
Managing the flow of goods across the United States is no small feat. For the $1.3 trillion logistics and transportation industry, ensuring the careful and timely delivery of pallets and packages requires a high level of coordination among companies and their employees. The job is complicated:...
ShoreTel Boston Red Sox Baseball
October 05, 2015
Written by Katie Maller, Communications Manager
Boston is passionate about a lot of things, but few of them are as storied as the Boston Red Sox. Soon, Red Sox Nation will find it even easier to connect with the team, thanks to a new ShoreTel phone system that will be fully installed by the start of the 2016 season. The team will field ShoreTel’...
Categories: Customer Experiences
ShoreTel Connect at NASDAQ
October 05, 2015
Written by Anany Yamanaka, HR Coordinator
When I joined ShoreTel last July as a new college graduate, I knew that it would be an exciting job. Yet in August, when ShoreTel officially launched Connect, it was more exciting than I anticipated. As part of the launch of ShoreTel Connect , ShoreTel rang the NASDAQ bell in New York City and...
Categories: Careers, Event
ShoreTel Healthcare Unified Communications
October 02, 2015
Written by Lance Mehaffey, MHA, Healthcare Vertical Program Manager
Many healthcare providers have failed to keep up with modern technology when it comes to communications. Yet inefficient communications (such as the use of pagers) during critical clinical work can cost the average U.S. hospital $1.75 million per year, according to at least one estimate . That...
ShoreTel Cloud Phone System
October 01, 2015
Written by Chandler Harris, Content Marketing Manager
Organizations are rapidly adopting cloud phone systems since they offer numerous benefits including cost savings, simplified management, easy scalability, integration with third-party apps and more. That’s why a recent Nemertes report found that 84 percent of organizations are are evaluating, using...
Categories: Cloud Communications
ShoreTel Roadshow For Partners
September 30, 2015
Written by Teney Takahashi, Product Marketing Manager
Over the past month, ShoreTel representatives hit the sky, traveling to Atlanta, New York, Dallas, Chicago and Los Angeles to meet with and connect with our partners. These ShoreTel roadshows have been very successful, with more than 400 ShoreTel partners who attended each event. ShoreTel partners...
Categories: Channel Partners
ShoreTel Champion Partner Program
September 29, 2015
Written by Chandler Harris, Content Marketing Manager
In a world where complexity often reigns, ShoreTel long ago made a commitment to simplicity. We’re constantly seeking ways to streamline not only our products, but our business, too. That’s why we’ve enhanced and simplified our award-winning partner program . Our new Champion Partner Program...
Categories: Blog