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Welcome to the ShoreTel Blog

Employee Engagement
July 21, 2016
Written by Katherine Mancuso, Vice President of Human Resources
The following article originally appeared in the June 2016 edition of Silicon India magazine. Engagement is a word that has multiple meanings. But in my eyes as a vice president of human resources, focusing on employee engagement is something the best companies to work for pay close attention to...
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Categories: Guest Post
5 Questions to Ask Before Switching to a VoIP Phone System
July 20, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Implementing a new VoIP phone system is a high-profile project that will impact every aspect of your organization. With stakes like that, you’ll want to identify the steps that will make the switch a huge success. Start the process by asking these five questions. They’ll provide a solid framework...
How Cloud Communications Help Seasonal Businesses Year-Round
July 19, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Seasonal businesses face unique challenges. Although your sales may ebb and flow based on the calendar, you need to control costs year-round. Cloud communications speak directly to the needs of seasonal businesses by allowing you to easily scale when you need to and save big when you don’t. Whether...
ShoreTel Business Meeting Challenge Yields Surprising Insights
July 14, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Business meetings are a general waste of time, right? Wrong. At least according to recent findings from the ShoreTel Build a Better Meeting Challenge. The Build a Better Meeting Challenge is an online survey that asked participants about their business meeting experiences. Data gathered from more...
Categories: Blog
When Digital Marketing Crosses the Line
July 12, 2016
Written by Mark Roberts, Chief Marketing Officer
Today’s marketing tools give us the ability to connect with our target audience in new and engaging ways, the likes of which are limited only by our imaginations. As a result, it’s getting easier than ever to reach deep into an organization with a variety of approaches, but… … how far is too far?...
Categories: Blog, Market Perspective
Healthy Staff = A Healthy Business
July 11, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
Most people dread moving offices. But, when ShoreTel recently shifted to new premises in Melbourne, it turned out to be one of the best decisions we’ve ever made. Sure, it’s nice to be in a new space with room to grow. But the biggest benefit is actually something we don’t have so much of – car...
Categories: Guest Post
Does Your Phone System Have What It Takes To Support Remote Workers?
July 08, 2016
Written by Pam Bednarczyk, Content Marketing Manager
More businesses are accepting – even embracing – the virtual workforce. Since the mid-90s, technology has broken down the barriers to telecommuting and the number of employees working virtually continues to rise steadily. According to polling company Gallup , 37% of U.S. workers say they...
Turning the Contact Center Into a Competitive Advantage
July 07, 2016
Written by Pam Bednarczyk, Content Marketing Manager
Today’s contact centers play a vital role in managing customer relationships from start to finish. Since it is central to the overall customer experience, more companies are recognizing that a well-run, well-equipped and well-staffed contact center can help to differentiate a business and become a...
Partners Make the Perfect Back Wheel in Today's Communications Landscape
July 06, 2016
Written by Frederic Gillant, Vice President & Managing Director of Asia Pacific
For me, summer always means following the Tour de France. It’s probably the most grueling cycling race in the world. And this year the riders will face a string of 200+ kilometer stages and punishing hill climbs that will take them through 28 high mountain passes. It’s an incredible race. And, in...
Phone System Deployment Options: How to Avoid Buyer’s Remorse
June 29, 2016
Written by Pam Bednarczyk, Content Marketing Manager
There’s nothing worse than investing a significant amount of time and money in a new technology solution only to eventually realize the product will not live up to your expectations. For those with limited budgets, an investment that fails to deliver can damage both profits and reputations. Your...

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