An on-premise VoIP phone system with built-in UC puts the focus on business

ShoreTel’s premise-based unified communications solution leverages the power of our award-winning and reliable business VoIP phone system. Its unique, single-image distributed architecture not only provides advanced call control and connects users to the public network and the world beyond: it also enables the solution to scale with plug-and-play simplicity. In addition, the ability to virtualize server components further strengthens the robustness of ShoreTel's UC deployment options.

ShoreTel Communicator (formerly ShoreTel Call Manager) delivers the solution’s built–in unified communications (UC) capabilities to end users on the device of their choice – whether PCs or Macs. Maximizing the inherent flexibility of ShoreTel’s VoIP phone system, it integrates communication tasks into one seamless business environment.

ShoreTel Communicator's intuitive user communication tools help entire teams to work together more effectively by enabling end users to access easy-to-use unified communications (UC) tools in a simple, intuitive interface. For instance, an exchange that begins via instant message can be turned, in the single click of a button, into a phone call. One more click can turn it into a video call, or activate desktop sharing. ShoreTel Communicator also integrates readily with third-party information and applications via a rich set of application programming interfaces (APIs). These interfaces enable users to manage communications based on customer information, or automate routine look-ups at the desktop.

The ShoreTel on-premises business phone system features a unique, self-healing distributed system architecture. It’s easy to deploy using our solid-state appliances or virtualized on your servers. Click to enlarge this image:

Diagram of the ShoreTel IP Phone System Solution

Understanding and Preparing for Unified Communications

Please find below our top resources for Unified Communications.

Top resources for Unified Communications

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Turn Your Contact Center into a Strategic Asset Cover


How to Turn Your Contact Center into a Strategic Asset

In this Webinar, industry experts and users demonstrate there is wealth of opportunity for businesses in contact centers. They out… View Webinar | Share


How to Evaluate Total Cost of Ownership for IP Telephony Deployments

In this Webinar, we will evaluate key UC deployment models for SMBs – On-Premise, Cloud and Hybrid solutions. Each model will be e… View Webinar | Share


Best Practices for UC Deployment

In this Webinar, we will evaluate key UC deployment models for SMBs – On-Premise, Cloud and Hybrid solutions. Each model will be evaluated for pros and cons, and ideal deployment s… View Webinar | Share

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Book or Guide

Unified Communications Buyer's Guide

This comprehensive and easy-to-follow guide is designed to help businesses to evaluate UC solutions, and to select the right one for their needs. Download | Share

Book or Guide

IP Telephony from A-Z - The Complete IP Telephony eBook

Best practices for using the wide range of technologies encompassing IP telephony are outlined in this guide. Download | Share

Analyst Research

Gartner MarketScope for Unified Communications for the SMB Market, North America

This must-read publication features independent research from Gartner, providing a wealth of information around Unified Communicat… Download | Share

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White Paper

5 Tips to Choosing the Right Business Phone System

IP phone and unified communications solutions have evolved to allow businesses to leverage powerful applications and technologies in an effort to improve productivity and boost suc… Download | Share

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White Paper

Building a Multi-Channel Contact Center

The modern multi-channel contact center can be made up of many different elements, and, although advantageous when used on their own, are significantly more valuable when integrate… Download | Share

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White Paper

Demystifying Unified Communications

Business phone systems that are interconnected with instant messaging, conferencing, email, contact center and advanced collaboration tools offer "unified communications." Learn ho… Download | Share

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White Paper

Best of Breed Solutions Can Click for Collaboration

There are different ways of deploying unified communications that can impact the technology’s value to the organization. As a resu… Download | Share

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