Beyond mere business phone systems: unified communications.

ShoreTel's Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.


ShoreTel unified communications and IP telephony - man holding phone at computer

Unified communications anyone can use.

ShoreTel’s unified communications solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session. Thanks to tight integration with Microsoft Outlook, just one click can transform a calendar appointment into a full collaboration experience for both internal and external participants. Embrace BYOD with ShoreTel Mobility and ShoreTel Dock, a powerful hardware and software combination for the mobile generation.

ShoreTel unified communications and IP telephony - man holding cell phone

Unified communications that go easy on IT resources.

An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease, from the voice switches and IP phones, ShoreTel Mobility combined with ShoreTel Dock that are ready to go as soon as they’re plugged in, to the online directory that updates dynamically.

ShoreTel unified communications and IP telephony - stack of shoretel switches

99.999% availability for 100% peace of mind.

The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission–critical business continuity. The switch–based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

Lowest TCO for unified communications and ip telephony

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you how ShoreTel eliminates the complexity and costly software upgrades common to other vendors’ unified communications solutions, and offers the lowest TCO in the industry. As Aberdeen Research’s interviews with hundreds of customers confirm, ShoreTel lowers costs company–wide by reducing the number of IT staff needed to manage the system, and by freeing them to focus on strategic, business–building projects.

ShoreTel unified communications and IP telephony - vmware ready logo

Virtualized Deployments.

ShoreTel applications, such as unified messaging, system administration and Enterprise Contact Center can be installed on virtual servers residing in an organization’s data center. ShoreTel customers enjoy the freedom to leverage the deployment model that best suits their specific IT environment, whether it is centralized or distributed.


ShoreTel Business VoIP in one word: ease.

ShoreTel’s premise-based business VoIP phone system integrates end-users’ communications, enterprise applications, calendaring, and workflow into one seamless environment. Built from the ground up for IP, the system behaves like a single, unified platformfor voice, video, mobility, instant messaging and collaboration, scaling with plug-and-play ease across sites and locations. It can be deployed and managed easily – and from nearly anywhere – via ShoreTel Director, a browser-based interface that streamlines system management tasks.

ShoreTel Business VoIP in two words: absolute reliability.

Downtime is not an option. The switch-based hardware platform has no single point of failure or spinning media: each switch and site functions as an independent call processor. In the event of a WAN failure, the VoIP phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN) without disruption. If a switch were to fail, the other switches would automatically share the load. Users, meanwhile, experience no disruption, nor are even aware that an incident has occurred.

ShoreTel Business VoIP in three words: return on investment.

Many customers report a return of investment within a year. Over the long term, ShoreTel offers the lowest total cost of ownership in the industry, and helps to reduce costs company-wide by freeing an organization’s valuable IT resources to work on strategic projects.

ShoreTel Business VoIP in four words: the support you need.

You can count on ShoreTel’s obsessive commitment to customer satisfaction whenever you need it. Independent surveys, industry awards, and carefully monitored feedback from customers confirm it: our business VoIP phone solution sets the standard.

Kudos from some very important people

Retail ShoreTel Success - Unified Communicaitons, IP Phone systems

"We love ShoreTel Call Manager [now ShoreTel Communicator]. Our employees can now make calls right from Microsoft Outlook with a simple mouse click, send a voicemail message over email, change phone settings, and retrieve voicemail messages."

- Adam Resnick, Manager of Network Operations, AND 1

Carson Tahoe Regional Healthcare - ShoreTel Success - Unified Communicaitons

"ShoreTel's simple design allowed us to deploy the system quickly on our own without requiring professional services or system integrators. Many of our employees have found great value in ShoreTel Professional Call Manager [now ShoreTel Communicator], which enables new unified communications capabilities resulting in higher productivity and greater accessibility."

- Matt Schumacher, IT Director, Altru Health System

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