Beyond mere business phone systems: unified communications.

ShoreTel's Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Our on-premise business VoIP phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

Business VoIP anyone can use.

ShoreTel’s UC solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session.

Business VoIP makes it easy on IT resources, too.

An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease, from the voice switches and IP phones that are ready to go as soon as they’re plugged in, to the online directory that updates dynamically.

99.999% availability for 100% peace of mind.

The business VoIP phone system's distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission-critical business continuity. The switch-based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

Virtualized Deployments.

ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers residing in a data center or on premise. Centralized or distributed – ShoreTel customers can leverage the deployment model that best suits their specific IT environment.