Beyond mere business phone systems: unified communications.

ShoreTel's Unified Communications (UC) capabilities leverage the power of VoIP to integrate communication tasks. Built on our brilliantly simple business VoIP phone system, ShoreTel brings together VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration capabilities into a seamless business environment.

Our on-premise business phone system with built-in unified communications (UC) lets both on-site and remote users see who is available at any given moment, and decide how best to reach them. With less time spent playing phone-tag, everyone has more time for the real business at hand.

Unified communications anyone can use.

ShoreTel’s unified communications solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. With minimal training, end users master ShoreTel Communicator’s built-in tools; at the touch of a button, a simple phone call becomes a multimedia collaboration session. Thanks to tight integration with Microsoft Outlook, just one click can transform a calendar appointment into a full collaboration experience for both internal and external participants. Embrace BYOD with ShoreTel Mobility and ShoreTel Dock, a powerful hardware and software combination for the mobile generation.

Unified communications that go easy on IT resources.

An ingenious purpose-built IP architecture makes our on-premise business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites, or even countries. With ShoreTel Director, an intuitive browser-based administrative interface, IT staff can maintain the system from anywhere on the network. It all comes together with plug-and-play ease, from the voice switches and IP phones, ShoreTel Mobility combined with ShoreTel Dock that are ready to go as soon as they’re plugged in, to the online directory that updates dynamically.

99.999% availability for 100% peace of mind.

The business VoIP phone system’s distributed architecture and applications, and its N+1 redundancy help provide five-nines availability for mission–critical business continuity. The switch–based hardware platform helps ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you how ShoreTel eliminates the complexity and costly software upgrades common to other vendors’ unified communications solutions, and offers the lowest TCO in the industry. As Aberdeen Research’s interviews with hundreds of customers confirm, ShoreTel lowers costs company–wide by reducing the number of IT staff needed to manage the system, and by freeing them to focus on strategic, business–building projects.

Virtualized Deployments.

ShoreTel applications, such as unified messaging, system administration and Enterprise Contact Center can be installed on virtual servers residing in an organization’s data center. ShoreTel customers enjoy the freedom to leverage the deployment model that best suits their specific IT environment, whether it is centralized or distributed.