A premise-based business VoIP system that’s easy to deploy, maintain, and use.
At the heart of our on-premises business VoIP phone system is the ShoreTel Unified Communications Platform core software, which leverages our distributed single-image architecture to deliver voice calling, features, and integrated applications.
This platform software, which also manages call processing and trunking, is available as a virtual application and also comes embedded in our signature ShoreTel Voice Switches, solid-state appliances with a 13-15 year lifespan.
Whether virtual or physical, all system switches work together and are managed via a browser-based, single interface (unlike other phone systems that require multiple protocols for individual applications or locations). The system’s intelligence is distributed across the architecture so in the event of a WAN failure, each site can function independently.
Voice applications, including rich calling features, voice messaging, and auto-attendant are similarly deployed throughout the network. This makes for both a single applications environment and stand-alone reliability at every location.
ShoreTel Communicator, included as part of the on-premise solution, presents end users with a single, customizable interface to manage communications on their ShoreTel desk phone, computer, mobile device, or home telephone.
Adding ShoreTel Collaboration to the platform gives end users access to a full suite of unified communications features including IM, audio conferencing and desktop sharing.
Roll over the locations shown in white to expand diagram. Then, hover over the images to learn about the system's components.