A premise-based business VoIP system that’s easy to deploy, maintain, and use.

At the heart of our on-premises business VoIP phone system is the ShoreTel Unified Communications Platform core software, which leverages our distributed single-image architecture to deliver voice calling, features, and integrated applications.

This platform software, which also manages call processing and trunking, is available as a virtual application and also comes embedded in our signature ShoreTel Voice Switches, solid-state appliances with a 13-15 year lifespan.

Whether virtual or physical, all system switches work together and are managed via a browser-based, single interface (unlike other phone systems that require multiple protocols for individual applications or locations). The system’s intelligence is distributed across the architecture so in the event of a WAN failure, each site can function independently.

Voice applications, including rich calling features, voice messaging, and auto-attendant are similarly deployed throughout the network. This makes for both a single applications environment and stand-alone reliability at every location.

ShoreTel Communicator, included as part of the on-premise solution, presents end users with a single, customizable interface to manage communications on their ShoreTel desk phone, computer, mobile device, or home telephone.

Adding ShoreTel Collaboration to the platform gives end users access to a full suite of unified communications features including IM, audio conferencing and desktop sharing.

Roll over the locations shown in white to expand diagram. Then, hover over the images to learn about the system's components.


Headquarters and/or Data Center Remote Office End Point Options Teleworker

Understanding and Preparing for IP Phone Systems

Please find below our top resources for preparing for IP Phone Systems.


Top resources for preparing for IP Phone Systems

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Turn Your Contact Center into a Strategic Asset Cover

Webinar

How to Turn Your Contact Center into a Strategic Asset

In this Webinar, industry experts and users demonstrate there is wealth of opportunity for businesses in contact centers. They out… View Webinar | Share

Webinar

How to Evaluate Total Cost of Ownership for IP Telephony Deployments

In this Webinar, we will evaluate key UC deployment models for SMBs – On-Premise, Cloud and Hybrid solutions. Each model will be e… View Webinar | Share

Webinar

Best Practices for UC Deployment

In this Webinar, we will evaluate key UC deployment models for SMBs – On-Premise, Cloud and Hybrid solutions. Each model will be evaluated for pros and cons, and ideal deployment s… View Webinar | Share

Analyst Research

Gartner MarketScope for Unified Communications for the SMB Market, North America

This must-read publication features independent research from Gartner, providing a wealth of information around Unified Communicat… Download | Share

cover image of ShoreTel UC Buyer's Guide

Book or Guide

Unified Communications Buyer's Guide

This comprehensive and easy-to-follow guide is designed to help businesses to evaluate UC solutions, and to select the right one for their needs. Download | Share

Book or Guide

IP Telephony from A-Z - The Complete IP Telephony eBook

Best practices for using the wide range of technologies encompassing IP telephony are outlined in this guide. Download | Share

Video

ShoreTel Customer Success Story with Sweda Company

Sweda is an industry leader in the promotional products space, and central to their success is ShoreTel's Contact Center and Unified Communications solution. View Video | Share

Video

ShoreTel Customer Success Story with RMH Group

The RMH Group is an award-winning engineering firm where being able to communicate effectively from the office or field is critical to facilitating core operations. View Video | Share

Video

ShoreTel Customer Success Story with Point Loma Nazarene University

See how the university was able to implement a solution that saved them more than $500,000 over the next five years. View Video | Share

Video

ShoreTel Customer Success Story with Archbishop McCarthy High School

Hear Principal Richard Jean talk about how ShoreTel's VoIP and Mobility solutions keep parents and teachers connected. View Video | Share

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