Our on-premise business phone systems swap old equipment for new thinking.

Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel's premise-based business VoIP phone system are transforming the way people work.

By integrating communication tasks –such as video conferencing, IM, mobility and online collaboration – usually performed with separate tools, ShoreTel's brilliantly simple business VoIP solutions help boost productivity and reduce costs.

ShoreTel unified communications and IP telephony - vmware ready logo

Virtualized Deployments.

ShoreTel applications, including call control, collaboration and system administration, can be installed on physical and/or virtual servers residing in a data center or on-premises. Centralized or distributed – ShoreTel customers can leverage the deployment model that best suits their specific IT environment.

Built for IP

Built to leverage the power of VoIP telephony.

Thanks to its ingenious purpose-built single-image architecture, your ShoreTel VoIP phone system scales and grows across as many sites, or as many continents, as you need. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire VoIP phone system with plug-and-play ease. And because it is an open system, it integrates with popular business applications, enabling you to get more out of your most valuable assets: people and information.

ShoreTel unified communications and ip telephony - man at desk on holding phone

Ease is built-in, too.

End users don't just get new phones on their desks: they get a brilliantly simple new way to work with ShoreTel Communicator (formerly ShoreTel Call Manager), an intuitive application designed to streamline communication management. Not in the office? No problem. A ShoreTel IP phone system allows users to use VoIP phones, mobile phones, or any phone connected to the public phone network as if it were their own extension, enabling them to work when, where, and how they want.

99% Availability

99.999% availability for 100% peace of mind.

The ShoreTel distributed architecture is incorporated into a unique appliance-based platform with no single point of failure: each switch and site functions as an independent call processor. In the event of wide area network (WAN) failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

Lowest TCO in the Industry

The lowest TCO in the industry.

Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating both missed calls and the need for expensive third-party conference services.

ShoreTel Business VoIP in one word: ease.

The same plug-and-play simplicity that lets IT staff deploy and manage your business VoIP phone system from anywhere also lets end users enjoy call control like never before, and access to a full suite of unified communications features, including IM, presence, video, and collaboration tools.

ShoreTel Business VoIP in two words: absolute reliability.

The distributed architecture of the on-site solution has no single point of failure: each switch and site functions as an independent call processor. In the event of a WAN failure, the VoIP system automatically disconnects the ailing server and continues to place and receive calls on the Public Switched Telephone Network (PSTN) without disruption.

ShoreTel Business VoIP in three words: return on investment.

Customers find that switching to a premise-based ShoreTel business VoIP telephone system can cost less than maintaining their existing traditional PBX or IP PBX. Many tell us that their new ShoreTel system pays for itself within a year. What is more, available financing options can make it even easier to deploy an on-site ShoreTel business phone system.

ShoreTel Business VoIP in four words: the support you need.

You can count on ShoreTel's obsessive commitment to customer satisfaction whenever you need it. Independent surveys, industry awards, and carefully monitored feedback from customers confirm it: our business VoIP phone solution sets the standard.

Kudos from some very important people.

RehabCare - ShoreTel Success - IP Phone Systems

"Patients, caregivers and RehabCare associates need the comfort and reassurance of being able to reach a live person right away. For patient safety and satisfaction, missed or dropped calls are not an option. Of all the solutions we looked at, ShoreTel is the most reliable, easy to use and easy to manage. We have to support analog phones and other medical devices in our facilities, and ShoreTel was the only company to support analog with just one piece of equipment and no special gateways. "

- Jim O'Brien, Director of Technical Services, RehabCare

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ShoreTel Success Story - Unified Communications

"ShoreTel also has reduced the time necessary to deploy a new extension by 75 percent. It now takes only 10 minutes to install a new line for exhibitors, thereby improving the flexibility of RASE customer services. By eliminating the old system, we’ve taken back a whole equipment room, thus saving on space and cooling costs by having one less air conditioner."

- Stewart Page, Assistant Director of ICT, The Royal Agricultural Society of England

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Buffalo Sabres - ShoreTel Success - Unified Communications

"It quickly became clear that the ShoreTel solution met all of our main priorities for reliability, cost effectiveness and its ability to integrate with other business processes."

- Mike Queeno, Manager of Technical Communications, Buffalo Sabres

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