Updates from the road

ShoreTel Contact Center provides an integrated suite of customer service applications including advanced inbound call handling, multimedia, an outbound dialer, and scripting for IVR. The solution also provides a redundancy system that can pick up call routing whenever there is a network or server hardware issue.

ShoreTel Converged Conferencing extends the system’s built-in UC capabilities with IM, presence, audio conferencing, desktop/application sharing, online presentations, and multimedia recording.

ShoreTel Voice Switches are intelligent devices that provide call management functionality, and connect your system to the Public Switched Telephone Network (PSTN). ShoreTel call control software, which runs on every switch, helps ensure continuous service even in the event of a WAN outage.

ShoreTel IP Phones are ergonomically designed and feature excellent sound quality. ShoreTel makes IP phones to meet a full range of user needs, from executive to remote office worker; operator to call center supervisor. As new IP phones are plugged in directly to your Ethernet network, the ShoreTel UC system immediately recognizes and configures them.

ShoreTel Contact Center provides an integrated suite of customer service applications including advanced inbound call handling, multimedia, an outbound dialer, and scripting for IVR. The solution also provides a redundancy system that can pick up call routing whenever there is a network or server hardware issue.

ShoreTel IP Phones are ergonomically designed and feature excellent sound quality. ShoreTel makes IP phones to meet a full range of user needs, from executive to remote office worker; operator to call center supervisor. As new IP phones are plugged in directly to your Ethernet network, the ShoreTel UC system immediately recognizes and configures them.