Transform your contact center into a revenue center.

ShoreTel Contact Center is an all-in-one contact center solution that provides complete multimedia and outbound capabilities. By leveraging ShoreTel's on-premise unified communications solutions, contact center agents can work anywhere—in one location, across multiple sites, or at home. The routing engine routes calls to the right agent based on specific criteria, such as need, status, service level, location, and wait-time. An integrated powerful graphical scripting engine provides a customized call experience and self-service automation.

When agents receive a new contact, they also receive key information about the caller that helps them to deliver the best customer experience. If expert advice is required, the agent's desktop application indicates exactly who is available at that moment for consultation. Finally, supervisors have all the tools they need to view the center’s historic and real-time performance, so they can manage with maximum efficiency.

Roll over the locations shown in white to expand diagram. Then, hover over the images to learn about the system's components.