Kudos from some very important people.

"The distributed architecture and features of the ShoreTel UC system make it ideal for an educational institution. ShoreTel's Enterprise Contact Center solution has enhanced our ability to manage our call center, and easily satisfies the call volumes we experience, so we did not need a separate solution. The distributed architecture has also meant we can phase in the deployment across our new sites, while leveraging the investment in our current hardware. "

– Scott McCollum, Director of Information Technology Services, Sinclair Community College

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"In today's economic climate, contact centers must be able to serve customers effectively and they need to provide that service with fewer resources. That means enabling contact center agents to find the help they need when they need it and to manage the collaboration efficiently while at the same time keeping agent turnover low. ShoreTel's Unified Desktop, distributive telephony platform and contact center solutions provide necessary tools that allow agents to collaborate with each other and with experts both effectively and efficiently."

– Michael Barbagallo, President and Principal Analyst of Shenandoah Analytics

"The ShoreTel Enterprise Contact Center allows us to easily blend agent skills and language skills since we service over 10 different languages and even more countries round the clock. Email routing to specialized super-agents has added one more sales avenue for us. Using the open interfaces and simple yet powerful ECC scripting we've also created a powerful outbound survey application, and integrated it with the ShoreTel Enterprise Contact Center IVR engine quickly and easily. The outbound survey application has allowed us to assess our customer satisfaction levels and assess agent training needs. "

- Jake Larsen, Contact Center Manager, MonaVie

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