SOLUTIONS BY INDUSTRY:

Finance

Let our assets build yours

With the advent of mobile banking and electronic commerce, people have come to expect swift, accurate financial transactions. And when they need to contact a service representative, they have the same high expectations for speed, accuracy and ease. Don’t risk jeopardizing a valuable customer relationship with a poor service experience.

Implementing an IP PBX business phone system with advanced unified communications features can delight and empower your bank customers and credit union members. It’s a key way to differentiate your enterprise from tother financial service providers.

Powerful features for powerful impact

ShoreTel offers the most comprehensive and cost-effective unified communications solutions available in the market today—from enterprise contact centers spanning multiple locations, to mobility solutions that connect teams via smartphones and tablets, to fully hosted subscription phone services in the cloud.

With ShoreTel as your business phone provider, you’ll be able to offer customers self-service options that can give them the answers they need, faster. You’ll have flexible, intelligent IVR and auto attendant features with call routing, queuing and messaging options that can be easily adapted to accommodate variable hours, staffing and call volume levels.

The ShoreTel Unified Communications Platform is more than just an IP Phone system; it’s a robust and sophisticated information center that unifies phone, email and voice messages, streamlines workflow, and increases efficiency. With fundamental contact center functionality built right in, the phone system ensures that customers will reach the right contact, every time.

The ShoreTel difference

Here’s why financial institutions trust their investment in a ShoreTel IP PBX phone system:

Easiest to deploy, manage and scale: ShoreTel’s unique distributed architecture is plug-and-play easy to deploy on our solid-state voice switches or virtualized on your servers. And for speed to deployment, nothing beats ShoreTel Sky’s cloud phone service delivery.

Unsurpassed multi-site expertise: No matter how you mix-and-match equipment or locations, system administration via a simple “single image” browser-based interface manages your entire ShoreTel system. Phased roll-outs easily integrate with pre-existing phone systems.

Integrated business intelligence: ShoreTel Advanced Applications integrations with best-of-breed CRM, call accounting and ERP applications amplify business process effectiveness by giving service reps quick access to account history and transaction information.

Productivity and efficiency gains: ShoreTel Collaboration's instant messaging, presence, conference calling and desktop sharing erase distances between branch offices. ShoreTel Enterprise Contact Center manages multichannel email, fax, phone, chat and outbound communications through a single agent interface and gives supervisors real-time measurement tools.

Unique survivability and availability: ShoreTel’s distributed architecture provides 99.999% reliability by distributing intelligence across the entire system while voice switch appliances ensure you’ll never lose dial tone. And ShoreTel Sky’s redundant Network Operations Center assures cloud service continuity.

Supports your top and bottom line

Whether your bank or credit union chooses an on-premises IP PBX or hosted VoIP phone system, ShoreTel helps increase assets and revenue by providing top-level sales and service communications. And ShoreTel helps decrease expenses through dramatically reduced phone system maintenance expenses, least cost routing, voice trunk sharing and reduced travel costs due to improved communications performance.