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Hardware Replacement
ShoreTel offers three hardware replacement options to prevent the risk of downtime:
Advanced Hardware Replacement
Next Business Day Advanced Hardware Replacement
This is a good choice for organizations that stock a spare switch and have the technical resources to swap equipment. With this option the replacement is shipped to arrive at the designated location the next business day.
ShorePhone telephones that are covered under contract are shipped via ground delivery to be installed by the recipient.
On-Site Switch Replacement
Next Business Day On-Site
This is an attractive option for organizations that prefer to have a ShoreTel field technician arrive on-site to handle the switch replacement the next business day.
4-Hour On-Site
Organizations that want four hour response and on-site switch replacement, will find this option a good fit for their requirements.
On-site switch replacement is offered worldwide for sites located within one hundred kilometers (50 miles) from the nearest stocking location.
On-site services require a quote and pre-approval by ShoreTel prior to commitment of service delivery. Allow 30 days from receipt of the purchase order for contract activation in the U.S. and 60 days in countries outside of the U.S.