Technical Services

Your ShoreTel UC system has been designed from the ground up for management ease. And that includes getting the hands-on help you need, when you need it.

If you have technical support questions that can’t be addressed by your ShoreTel authorized partner, please call our Technical Support team.

Support Requests

Log a Support Request or check the status here.

Returned Merchandise Authorization (RMA)

Sign in to check the status of your Returned Merchandise Authorization (RMA).

Remote Session

This remote support applet enables ShoreTel technicians to access both your desktop and your ShoreTel system remotely. For assistance, please call our Technical Support team.