Implementation Services

Plan and Implement

A great plan leads to a great experience. Whether your team needs an on premise or hosted PBX phone system, ShoreTel works with you and our resellers to ensure that everything is considered. And that extends from assessing your current network capabilities to the final stages of system implementation, training and turnover.

Network Services

Helping to ensure customer success during the planning and implementation phases, ShoreTel Network Services provides a comprehensive portfolio of data networking services including Network Design Validation, VoIP Readiness Assessment, WLAN VoIP Readiness Assessment, Network Delivery, and Network Diagnostics.

If you have any questions, contact the Services team by email at

ShoreTel Network Design Validation – Provides a ShoreTel validation of voice design requirements and data networking best practices for a customer or ShoreTel Champion certified partner designed corporate data network with a ShoreTel Unified Communications system to successfully carry VoIP traffic.

ShoreTel VoIP Readiness Assessment – Our experience shows that a Network Assessment has a significant impact on end-user satisfaction. A network assessment helps to ensure that your infrastructure can successfully carry voice over IP (VoIP) and deliver the voice quality you need. As part of a Network Assessment, an engineer monitors the network over a number of days to identify any changes required to make your infrastructure VoIP ready.

ShoreTel WLAN VoIP Readiness Assessment – Provides active testing of new or existing Wi-Fi data network coverage to determine if your Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic.

ShoreTel Network Delivery – ShoreTel Network Services will partially or fully discover, design, install, configure, test and hand-off new or existing customer corporate data network infrastructure that can successfully carry VoIP traffic.

Network Diagnostics – Provides a Root Cause Analysis on your network with specific and actionable recommendations that can be used by the customer, partner, or the ShoreTel Network Delivery offering to resolve the issue.

System Design

The foundation of any successful communication system deployment is a sound design. ShoreTel Services has years of experience designing systems in a multitude of environments. We help address needs and concerns such as:

  • Least-cost routing for outbound telephone calls to reduce long-distance charges.
  • 911 call-routing designed to ensure the correct first responder is called and accurate information is delivered.
  • Complex call-routing requirements.
  • Disaster recovery plan and support. 
  • Long-term capacity planning.
And through it all we apply our business continuity best practices for resiliency, high availability and disaster planning.

System Implementation and Upgrade

ShoreTel experts are available to provide either an initial installation service when your ShoreTel systems are first purchased or assistance when you chose to upgrade to a new ShoreTel software release. Experienced project managers and ShoreTel engineers help ensure all goes smoothly whether they assist remotely or are onsite for the process.

Integrated Applications

There are many ways to customize your environment so that it meets the precise needs and requirements of your business and your existing or planned environment. ShoreTel has a complete portfolio of applications that can be added to your unified communications and contact center environment. And we offer custom development as well. To learn more click here.

Unified Communications, Contact Center and Mobility Implementation

Our experienced engineers can assume responsibility for the entire implementation, freeing you to concentrate on other priorities and helping to ensure that system deployment goes flawlessly– on time and on budget. Expert project management coordinates call-flow design, implementation, configuration, equipment testing, turn-up, and training.

Special Projects

If you don’t see what you need, contact us. We can perform many specialized tasks and deliver custom projects on a time and material basis. We are here to help.


Designed by experts to help you get the most out of your ShoreTel deployment, we cover everything you need to know about using and managing your ShoreTel UC system. Choose from instructor lead, online, or Web based training.

Consult ShoreTel University Certification Central to see our latest training offerings.

If you have any questions, contact the Services team by email at, or call +1.408.331.3330.

Next Steps