How To Buy

Assessment Services

Network Assessment

A network assessment is the only way to be certain that your infrastructure can successfully carry voice over IP. An engineer monitors the network over a number of days. When the assessment is complete, the engineer prepares a report identifying what, if anything, must be done to make your infrastructure VoIP-ready.

The ShoreTel Network Assessment determines if:

  • The necessary network protocols and standards are supported
  • The infrastructure is architecturally compatible with VoIP traffic
  • Installed WAN technologies are compatible with VoIP
  • The network has the capacity to support the planned VoIP installation
  • Delay, loss, and jitter are below the acceptable thresholds for toll-quality voice

Armed with this information, you can confidently roll out a ShoreTel VoIP solution - without worrying about hidden problems that may surface once your network is actually carrying IP voice traffic.

System Design

The backbone of any successful phone system deployment is a sound design. ShoreTel Implementation Services has years of experience deploying ShoreTel systems in a multitude of environments. We can help design the system that meets your basic needs and addresses such concerns as:

  • Least-cost routing for outbound telephone calls to reduce long-distance charges
  • 911 call-routing design to ensure the correct 911 service is called and accurate information is delivered
  • Complex call routing requirements
  • Disaster recovery plan and support
  • Long-term capacity planning