IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper
ShoreTel knows that comparing competing solutions on equal footing can be difficult. We also know that a system with the lowest purchase price may not have the lowest total cost of ownership (TCO) over the lifespan of the IP unified communications system.
To help with your comparison, we've created this 15 page report which details the 12 cost components that must be incorporated in any TCO analysis. An example pre and post-tax 10 year TCO analysis for the Large Enterprise is also provided.
The TCO white paper covers many specific UC system costs, including:
- UC system capital costs
- Network upgrade
- Operational start-up (including planning, installation, system stabilization and staff training)
- Ongoing support (including software upgrades)
- Moves, Adds & Changes (MAC)
- Telephony system management
- Ongoing network costs
- Long distance charges
- Energy consumption and carbon footprint for UC solutions